The Palestinian Authority (PA) is in the early phase of its e-goverment journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well-beng and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7...

Governments around the world are facing a double challenge. Their citizens are expecting everhigher standards of service and want to be able to interact with the government online as easily as they do with banks and Internet commerce companies. At the same time, governments need to reduce...

Electronic Government (e-government) is among the main bases for improving public administration and service delivery in Ukraine. To effectively support enhanced developmentoutcomes, it requires a systemic and coordinated approach and parallel advancement of various components of digitalization....

The Digital Government Readiness Assessment (DGRA) Toolkit is a knowledge product developed as a global public good to help client countries leaders in digital agenda and Information and Communication Technologies (ICT) sector assess their current status, as well as their aspirations in digital...

This note documents the experience of several countries that leveraged these tools under the Financial Inclusion Support Framework (FISF) program. FISF is a World Bank Group initiative that aims to accelerate and increase the effectiveness of reforms and other country-led actions to achieve...

This policy note highlights the important benefits that digital government can bring to a country's government and people. Specifically, it states the rationale for digital government transformation in Vietnam and lays out the what and how of a prioritization and sequencing strategy that can...

Myanmar exhibits poor health outcomes and lags regional peers. Myanmar's Human Capital Index (HCI) score is 0.47, compared to a regional average of 0.60. Every year, 2,000 pregnant women and 50,000 children die from preventable causes, and 29 percent of children under age 5 are stunted. While...

This note attempts to identify the factors associated with differences in overall school performance and efficiency. It draws on data from the Philippines Public Education Expenditure Tracking and Quantitative Service Delivery Study (PETS-QSDS), which tracked public education spending and...

Bangladesh has set up an ambitious target of attaining middle-income status by 2021. To achieve this objective, the economy needs to grow at a sustained rate of 7.5-8 percent annually and this would in turn require an increase in private investment to at least 26.6 percent of GDP from 22 percent...