Core to an effective financial consumer protection framework is an accessible and efficient recourse mechanism that allows consumers both to know and to assert their rights to have their complaints addressed and resolved in a transparent and just way within a reasonable timeframe. Complaints...

With a view to supporting Croatia's continued efforts to advance its digital transformation, this report contains the findings of a comprehensive study of the digital sector in Croatia. In this study, the digital sector is defined as the internet (fixed and mobile), telephony (fixed and mobile),...

This study provides an early assessment of the impact of Coronavirus (COVID-19) on e-commerce platforms and digital financial services, identifying the opportunities, good practices, and key challenges that have emerged in different regions. The focus of the study is to evaluate the impact of...

Eswatini's economy has been characterized by persistent low growth, high fiscal deficits, and unprofitable state-owned enterprises (SOEs). Without significant reform, the country is unlikely to achieve its socioeconomic aspirations, and poverty and unemployment are likely to remain high. These...

Fintech is increasingly recognized as a key enabler for financial sectors worldwide, enabling more efficient and competitive financial markets while expanding access to finance for traditionally underserved consumers. A critical challenge for policy makers is to harness the benefits and...

Open banking schemes provide consumers with more choice and new financial products and services through the use of technology, particularly application programing interfaces (API's). The main objective of this paper is to provide guidance on how to implement consumer consent protocols to access...

The world of tomorrow will be driven by digital transformation across sectors and industries, and the global coronavirus disease of 2019 (COVID-19) pandemic is accelerating this process. Digital technology is already playing an important role in the West Bank and Gaza (WB and G), and development...

This note presents main findings of the GovTech Snapshot Assessment for Azerbaijan, forming part of a larger World Bank global engagement on GovTech and Advisory Services and Analytics (ASA) in the South Caucasus focusing on transforming government services through digital innovations. The...

This note presents main findings of the GovTech snapshot assessment for Armenia forming part of a larger World Bank global engagement on GovTech and Advisory Services and Analytics (ASA) in the South Caucasus on transforming government services through digital innovations. The objective of the...