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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Department of Economics discussion paper series / University of Oxford"
~isPartOf:"Economics discussion paper series / School of Business and Economics, Loughborough University"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Legends in marketing"
~isPartOf:"Working papers / Universitat Pompeu Fabra, Department of Economics and Business"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~type:"article"
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Dienstleistungsqualität
E-commerce
Konsumentenverhalten
689
Consumer behaviour
687
Beziehungsmarketing
175
Relationship marketing
173
Customer satisfaction
159
Kundenzufriedenheit
159
Service quality
124
Brand image
121
Markenimage
121
Brand management
114
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Jin, Naehyun Paul
3
Line, Nathaniel D.
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Ahn, Jiseon
2
Amin, Muslim
2
Arsalan Najmi
2
Assaker, Guy
2
Beldona, Srikanth
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Cham Tat Huei
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Eugene Cheng-xi Aw
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Fan, Alei
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Jebarajakirthy, Charles
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Dae Hui
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Saleem, Muhammad Abid
2
Yaseen, Asif
2
Yuan, Jingxue
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1
Abubakar, Binta
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1
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1
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1
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Asia Pacific journal of marketing and logistics
Department of Economics discussion paper series / University of Oxford
Economics discussion paper series / School of Business and Economics, Loughborough University
International journal of electronic customer relationship management : IJECRM
Journal of hospitality marketing & management
Legends in marketing
Working papers / Universitat Pompeu Fabra, Department of Economics and Business
Journal of retailing and consumer services
374
International journal of hospitality management
208
Journal of business research : JBR
186
The journal of services marketing
113
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
75
The service industries journal
69
Cogent business & management
66
Services marketing quarterly
66
Journal of internet commerce
63
Electronic commerce research
61
International journal of electronic marketing and retailing : IJEMR
60
Journal of retailing
48
Journal of service research : JSR
47
International journal of business information systems : IJBIS
46
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Psychology & marketing
43
Journal of air transport management
42
Tourism management : research, policies, practice
41
International journal of e-business research : an official publication of the Information Resources Management Association
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of retail & distribution management
39
Service business
39
Information systems research : ISR
37
The international review of retail, distribution and consumer research
37
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
36
Journal of service management
34
Journal of the Academy of Marketing Science
34
Management science : journal of the Institute for Operations Research and the Management Sciences
34
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
Electronic commerce research and applications
31
International journal of consumer studies
31
International journal of quality and service sciences
31
Journal of management information systems : JMIS
31
Technological forecasting & social change : an international journal
31
International journal of retail and distribution management
30
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
30
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ECONIS (ZBW)
164
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1
Fashion
involvement, opinion-seeking and product variety as stimulators for
fashion
e-commerce : an investigated model based on S-O-R model
Alanadoly, Alshaimaa Bahgat
;
Suha Fouad Salem
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2410-2434
Persistent link: https://www.econbiz.de/10013553013
Saved in:
2
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
3
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
4
Warmth or competence? : the effects of cool and cuteness on the perceived quality of digital products
Baoku, Li
;
Nan, Yafeng
;
Yao, Ruoxi
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
9
,
pp. 1880-1904
Persistent link: https://www.econbiz.de/10013391142
Saved in:
5
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
The socio-demographic profile of Generation Y online shoppers in Taiwan
Lai, I. K. W.
;
Liang, D.
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 132-148
Persistent link: https://www.econbiz.de/10003850194
Saved in:
7
Developers and terminators in hypermarkets' relationships with Chinese customers
Stanworth, James O.
- In:
Asia Pacific journal of marketing and logistics
21
(
2009
)
2
,
pp. 280-293
Persistent link: https://www.econbiz.de/10003849959
Saved in:
8
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
9
The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
10
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
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