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Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
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Impact of service quality and trust on repurchase intentions : the case of Pakistan airline industry
Saleem, Muhammad Abid; Zahra, Sadaf; Yaseen, Asif - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1136-1159
Persistent link: https://www.econbiz.de/10011796585
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Die Loyalität unzufriedener Kunden : Determinanten und Implikationen
Vollmer, Ingrid - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001666502
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Erfolgreiches Management internationaler Geschäftsbeziehungen : organisationstheoretische Grundlagen, Marketing und interkulturelle Aspekte
Rauscher, Christian - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001695325
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A study of supply chain partnerships based on the commitment-trust theory
Wu, Mei-ying; Weng, Yung-chien; Huang, I-chiao - In: Asia Pacific journal of marketing and logistics 24 (2012) 4, pp. 690-707
Persistent link: https://www.econbiz.de/10009659841
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Relationship marketing in Vietnam : an empirical study
Nguyen Hau, Le; Viet Ngo, Liem - In: Asia Pacific journal of marketing and logistics 24 (2012) 2, pp. 222-235
Persistent link: https://www.econbiz.de/10009548788
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Trust and commitment within franchise systems : an Australian and New Zealand perspective
Wright, Owen; Grace, Anthony - In: Asia Pacific journal of marketing and logistics 23 (2011) 4, pp. 486-500
Persistent link: https://www.econbiz.de/10009382067
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Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems
McDonnell, John; Beatson, Amanda; Huang, Chih-hsuan - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 367-385
Persistent link: https://www.econbiz.de/10009269518
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Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Al-Hawari, Mohd Ahmad - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 346-366
Persistent link: https://www.econbiz.de/10009269525
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The performance implications of perceptual differences of dependence in marketing channels : the mediating role of trust
Yang, Zhilin; Jia, Flora Fang; Cai, Shaohan - In: Asia Pacific journal of marketing and logistics 26 (2014) 3, pp. 344-364
Persistent link: https://www.econbiz.de/10010384998