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Effects of employee engagement on customer responses : examining the mediating role of customer engagement
Rabbanee, Fazlul K.; Ramaseshan, B.; Vyravene, Revadee - In: Australian journal of management 47 (2022) 3, pp. 539-557
Persistent link: https://www.econbiz.de/10013396299
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Exploring the associations between standards for service delivery (organisational cultue) co-worker support, self-efficacy, job satisfaction and customer orientation in the real es...
Gountas, Sandra; Gountas, John; Mavondo, Felix T. - In: Australian journal of management 39 (2014) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10010353524
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The effect of humour usage on customer’s service experiences
Chiew, Tung Moi; Mathies, Christine; Patterson, Paul G. - In: Australian journal of management 44 (2019) 1, pp. 109-127
Persistent link: https://www.econbiz.de/10011999401
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Responsible or redundant? : engaging the workforce through corporate social responsibility
Smith, Victoria; Langford, Peter - In: Australian journal of management 36 (2011) 3, pp. 425-447
Persistent link: https://www.econbiz.de/10009410597
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Do customer satisfaction and reputation mediate the CSR-FP link? : evidence from Australia
Galbreath, Jeremy; Shum, Paul - In: Australian journal of management 37 (2012) 2, pp. 211-229
Persistent link: https://www.econbiz.de/10009630165
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Abnormal audit fees and audit quality : Australian evidence
Hossain, Sarowar; Wang, Jenny Jing - In: Australian journal of management 48 (2023) 3, pp. 596-624
Persistent link: https://www.econbiz.de/10014326169
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Abusive supervision, occupational well-being and job performance : the critical role of attention-awareness mindfulness
De Clercq, Dirk; Jahanzeb, Sadia; Fatima, Tasneem - In: Australian journal of management 47 (2022) 2, pp. 273-297
Persistent link: https://www.econbiz.de/10013268143
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A person-centered, latent profile analysis of psychological capital
Bouckenooghe, Dave; De Clercq, Dirk; Raja, Usman - In: Australian journal of management 44 (2019) 1, pp. 91-108
Persistent link: https://www.econbiz.de/10011999393
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Building creative self-efficacy via learning goal orientation, creativity job requirement, and team learning behavior : the key to employee creativity
Kong, Hao; Chiu, Warren; Leung, Humphrey K. W. - In: Australian journal of management 44 (2019) 3, pp. 443-461
Persistent link: https://www.econbiz.de/10012119541
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Workplace aggression and organisational effectiveness : the mediating role of employee engagement
Johnson, Anya; Nguyen, Helena; Groth, Markus; White, Les - In: Australian journal of management 43 (2018) 4, pp. 614-631
Persistent link: https://www.econbiz.de/10011976011