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Call centres and incapacity benefit claimants in the North West of England : a study from the greater Manchester Area
Cabras, Ignazio - In: Economic and industrial democracy : EID ; an … 29 (2008) 2, pp. 249-273
Persistent link: https://www.econbiz.de/10003706937
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Offshoring call centres : the view from Wall Street
Srivastava, Snigdha; Theodore, Nikolas - In: Developments in the call centre industry : analysis, …, (pp. 19-35). 2006
Persistent link: https://www.econbiz.de/10003393909
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Work organisation and employee relations in Indian call centres
Taylor, Phillip; Bain, Peter - In: Developments in the call centre industry : analysis, …, (pp. 36-57). 2006
Persistent link: https://www.econbiz.de/10003393912
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German call centres between service orientation an efficiency : "the polyphony of telephony"
Weinkopf, Claudia - In: Developments in the call centre industry : analysis, …, (pp. 58-74). 2006
Persistent link: https://www.econbiz.de/10003393916
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A national survey of Korean call centres
Lee, Byoung-hoon; Kang, Hye-Young - In: Developments in the call centre industry : analysis, …, (pp. 75-91). 2006
Persistent link: https://www.econbiz.de/10003393918
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Skill and info-service work in Australian call centres
Russell, Bob - In: Developments in the call centre industry : analysis, …, (pp. 92-116). 2006
Persistent link: https://www.econbiz.de/10003393926
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Gender, skills and careers in UK call centres
Durbin, Susan - In: Developments in the call centre industry : analysis, …, (pp. 117-135). 2006
Persistent link: https://www.econbiz.de/10003393929
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Community unionism in a regional call centre : the organiser's perspektive
Rainnie, Al; Drummond, Gail - In: Developments in the call centre industry : analysis, …, (pp. 136-151). 2006
Persistent link: https://www.econbiz.de/10003393951
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How "Taylorised" is call centre work? The sphere of customer practice in Greece
Koskina, Aikaterini - In: Developments in the call centre industry : analysis, …, (pp. 170-188). 2006
Persistent link: https://www.econbiz.de/10003393972
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Escaping the electronic birdcage : workplace strategies in Swedish call centres
Lindgren, Antoni; Sederblad, Per - In: Developments in the call centre industry : analysis, …, (pp. 189-198). 2006
Persistent link: https://www.econbiz.de/10003393997