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Customer satisfaction
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Business horizons
Journal of business research : JBR
Journal of retailing and consumer services
28
Journal of travel and tourism marketing
15
Technological forecasting & social change : an international journal
15
International journal of hospitality management
13
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of hospitality marketing & management
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of business information systems : IJBIS
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International journal of contemporary hospitality management
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International journal of internet marketing and advertising : IJIMA
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Journal of internet commerce
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Journal of marketing management : MM
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Journal of electronic commerce research : JECR
7
Tourism management : research, policies, practice
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Tourism management perspectives : TMP
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Electronic markets : the international journal on networked business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Marketing intelligence & planning
6
Psychology & marketing
6
The journal of services marketing
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
Electronic commerce research and applications
5
Handbook of research on integrating social media into strategic marketing
5
International journal of technology marketing : IJTMkt
5
Journal of information & knowledge management : JIKM
5
Journal of strategic marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of vacation marketing
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New technology, work and employment
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The journal of brand management : an international journal
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Administrative Sciences : open access journal
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Handbook of social media management : value chain and business models in changing media markets
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Health marketing quarterly
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International journal of consumer studies
4
International journal of e-business research : an official publication of the Information Resources Management Association
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International journal of electronic commerce : IJEC
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ECONIS (ZBW)
34
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha
- In:
Journal of business research : JBR
94
(
2019
),
pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
Saved in:
3
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
4
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
5
How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen
;
Meyer, Martin
- In:
Journal of business research : JBR
119
(
2020
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012416947
Saved in:
6
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
Saved in:
7
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
8
Customer loyalty through social networks : lessons from Zara on Facebook
Gamboa, Ana Margarida
;
Gonçalves, Helena Martins
- In:
Business horizons
57
(
2014
)
6
,
pp. 709-717
Persistent link: https://www.econbiz.de/10010433303
Saved in:
9
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.
;
Craciun, Georgiana
;
Shin, Dongwook
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
Saved in:
10
Predicting viewer gifting behavior in sports live streaming platforms : the impact of viewer perception and satisfaction
Liu, Haoyu
;
Tan, Kim Hua
;
Pawar, Kulwant
- In:
Journal of business research : JBR
144
(
2022
),
pp. 599-613
Persistent link: https://www.econbiz.de/10013185018
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