//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Business horizons"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Social Web
90
Social web
90
Beziehungsmarketing
69
Relationship marketing
69
Internet marketing
48
Online-Marketing
48
Consumer behaviour
42
Konsumentenverhalten
42
Digitalisierung
38
Digitization
38
Social media
37
Brand management
24
Markenführung
24
Marketing management
20
Marketingmanagement
20
E-commerce
16
Electronic Commerce
16
Customer satisfaction
15
Kundenzufriedenheit
15
Digital transformation
14
Viral marketing
14
Virales Marketing
14
Innovation
12
Organisatorischer Wandel
11
Organizational change
11
Brand
10
Brand image
10
Information technology
10
Informationstechnik
10
Markenimage
10
Artificial intelligence
9
Business model
9
Customer integration
9
Dienstleistungsqualität
9
Geschäftsmodell
9
Kundenintegration
9
Künstliche Intelligenz
9
Service quality
9
Social network
9
Soziales Netzwerk
9
more ...
less ...
Online availability
All
Undetermined
99
Type of publication
All
Article
173
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
173
Aufsatz in Zeitschrift
173
Conference paper
7
Konferenzbeitrag
7
Interview
3
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
174
Author
All
Pitt, Leyland F.
11
Berthon, Pierre R.
8
Haenlein, Michael
8
Kaplan, Andreas M.
8
Berman, Barry
4
Bruning, Patrick F.
3
Campbell, Colin L.
3
Ferraro, Carla
3
Guinan, Patricia J.
3
Lin, Hsin-Chen
3
Parise, Salvatore
3
Plangger, Kirk
3
Sands, Sean
3
Sashittal, Hemant Chaitanya
3
Schmidt, Gordon B.
3
Watson, Richard T.
3
Berry, Leonard L.
2
Bizzi, Lorenzo
2
Boon, Edward
2
Chandna, Vallari
2
Eisingerich, Andreas B
2
Esmark, Carol L.
2
Ford, Robert C.
2
Hartley, Janet L.
2
Hodis, Monica
2
Holmström, Jonny
2
Jackson, Nicole C.
2
Jap, Sandy D.
2
Jelinek, Ronald
2
Kohli, Chiranjeev
2
Mangold, W. Glynn
2
Mavrommatis, Alexis
2
McCarthy, Ian P.
2
Noble, Stephanie M.
2
O'Connor, Kimberly W.
2
Paniagua, Jordi
2
Rangarajan, Deva
2
Robson, Karen
2
Sheehan, Norman T.
2
Sriramachandramurthy, Rajendran
2
more ...
less ...
Published in...
All
Business horizons
Journal of business research : JBR
1,314
Journal of retailing and consumer services
912
SpringerLink / Bücher
692
International journal of hospitality management
611
Springer eBook Collection
584
Industrial marketing management : the international journal for industrial and high-tech firms
551
Technological forecasting & social change : an international journal
502
Tourism management : research, policies, practice
337
The journal of services marketing
331
The service industries journal
319
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
307
Journal of travel and tourism marketing
289
Journal of Services Marketing
263
International journal of contemporary hospitality management
251
Journal of the Academy of Marketing Science
246
The journal of business & industrial marketing
246
Cogent business & management
239
Journal of hospitality marketing & management
238
Psychology & marketing
234
Journal of strategic marketing
233
European Journal of Marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Finance research letters
211
Journal of marketing
203
International journal of internet marketing and advertising : IJIMA
196
Asia Pacific journal of marketing and logistics
186
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
186
Information systems research : ISR
185
International journal of electronic customer relationship management : IJECRM
180
HMD : Praxis der Wirtschaftsinformatik
175
International journal of business information systems : IJBIS
175
Journal of marketing management : MM
172
International Journal of Bank Marketing
168
Journal of open innovation : technology, market, and complexity
168
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
166
Journal of service research : JSR
166
International journal of production economics
165
European journal of marketing : EJM
163
Research
163
more ...
less ...
Source
All
ECONIS (ZBW)
174
Showing
1
-
10
of
174
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer loyalty through social networks : lessons from Zara on Facebook
Gamboa, Ana Margarida
;
Gonçalves, Helena Martins
- In:
Business horizons
57
(
2014
)
6
,
pp. 709-717
Persistent link: https://www.econbiz.de/10010433303
Saved in:
2
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
3
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
4
Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.
;
Magnini, Vincent P.
;
Thelen, Shawn T.
- In:
Business horizons
55
(
2012
)
1
,
pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
Saved in:
5
Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.
;
Dickson, Duncan R.
- In:
Business horizons
55
(
2012
)
2
,
pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
Saved in:
6
Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
7
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
8
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
Saved in:
9
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
10
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->