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Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice; Imer, H. Pınar; Ergin, K. Nazlı - In: Business process management journal 22 (2016) 5, pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
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Relationships between patient flow problems, health care services, and patient satisfaction : an empirical investigation of the emergency department
Al Owad, Ali; Islam, Mazharul; Samaranayake, Premaratne; … - In: Business process management journal 28 (2022) 3, pp. 684-712
Persistent link: https://www.econbiz.de/10013380718
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Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies
Psomas, Evangelos L.; Fotopoulos, Christos V.; … - In: Business process management journal 17 (2011) 3, pp. 437-460
Persistent link: https://www.econbiz.de/10009245160
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A systematic review of Lean Six Sigma for the manufacturing industry
Albliwi, Saja Ahmed; Antony, Jiju; Abdul Halim Lim, Sarina - In: Business process management journal 21 (2015) 3, pp. 665-691
Persistent link: https://www.econbiz.de/10011378216
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The relationships among JIT, TQM and production operations performance : an empirical study from Chinese manufacturing firms
Chen, Zhixiang - In: Business process management journal 21 (2015) 5, pp. 1015-1039
Persistent link: https://www.econbiz.de/10011456739
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An sight on soft TQM practices and their impact on cement manufacturing firm's performance : does size of the cement manufacturing firm matter?
Dubey, Rameshwar - In: Business process management journal 21 (2015) 1, pp. 2-24
Persistent link: https://www.econbiz.de/10010506973
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha; Awasthi, Anjali - In: Business process management journal 23 (2017) 4, pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
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Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian; Rybski, Christoffer; Jochem, Roland - In: Business process management journal 22 (2016) 5, pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
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Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico
Lobato-Calleros, Maria Odette; Rodriguez, Karla Fabila; … - In: Business process management journal 22 (2016) 5, pp. 1009-1020
Persistent link: https://www.econbiz.de/10011609864