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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Directors' and officers' liability insurance and digital transformation : the mediating role of explorative innovation
Huang, Jing; Ling, Zixi; Lu, Ren - In: Business process management journal 29 (2023) 1, pp. 178-201
Persistent link: https://www.econbiz.de/10014230544
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Contextual perceived value? : investigating the role of contextual marketing for customer relationship management in a mobile commerce context
Lee, Thaemin; Jun, Jongkun - In: Business process management journal 13 (2007) 6, pp. 798-814
Persistent link: https://www.econbiz.de/10003752562
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Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel; Osarenkhoe, Aihie - In: Business process management journal 18 (2012) 1, pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
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Impact of supply chain performance on organizational performance mediated by customer satisfaction : a study of dairy industry
Maaz, Mohd Abdul Muqeet; Ahmad, Rais - In: Business process management journal 28 (2022) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10013162224
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The value of telecom subscribers and customer relationship management
Eskafi, Maryam; Hosseini, Seyyed hossein; Yazd, Atefe … - In: Business process management journal 19 (2013) 4, pp. 737-748
Persistent link: https://www.econbiz.de/10009779980
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Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
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Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha; Awasthi, Anjali - In: Business process management journal 23 (2017) 4, pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
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Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice; Imer, H. Pınar; Ergin, K. Nazlı - In: Business process management journal 22 (2016) 5, pp. 957-968
Persistent link: https://www.econbiz.de/10011609787