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Business process management
314
Prozessmanagement
314
Organisatorischer Wandel
90
Organizational change
90
Performance measurement
29
Performance-Messung
29
Quality management
29
Qualitätsmanagement
29
Lieferkette
22
Supply chain
22
Bibliometrics
21
Bibliometrie
21
Workflow management system
19
Workflow-Management-System
19
Knowledge management
18
Process management
18
Strategic management
18
Strategisches Management
18
Wissensmanagement
18
Erfolgsfaktor
16
Innovation
16
Modellierung
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Project management
16
Projektmanagement
16
Scientific modelling
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Success factor
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USA
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United States
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15
Unternehmenserfolg
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Customer satisfaction
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ERP system
14
ERP-System
14
Information technology
14
Informationstechnik
14
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14
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13
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13
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Case study
21
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Collection of articles of several authors
5
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5
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2
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English
331
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Pádua, Silvia Dallavalle de
8
Vom Brocke, Jan
8
Wamba, Samuel Fosso
7
Recker, Jan
6
Cappelli, Claudia
4
Plattfaut, Ralf
4
Samaranayake, Premaratne
4
Schmiedel, Theresa
4
Alotaibi, Youseef
3
Bandara, Wasana
3
Becker, Jörg
3
Hanafizadeh, Payam
3
Kohlbacher, Markus
3
Lacerda, Daniel Pacheco
3
Margherita, Alessandro
3
Poeppelbuss, Jens
3
Rosemann, Michael
3
Röglinger, Maximilian
3
Santoro, Flávia Maria
3
Van den Bergh, Joachim
3
Barros, Oscar
2
Batenburg, Ronald
2
Batista, Thais Vasconcelos
2
Berente, Nicholas
2
Berniak-Woźny, Justyna
2
Boss, Scott R.
2
Bucher, Tobias
2
Camgöz-Akdağ, Hatice
2
Cannavacciuolo, Lorella
2
Carmignani, Gionata
2
Chiappetta Jabbour, Charbel José
2
Chircu, Alina M.
2
Cox, Jordan J.
2
Del Giudice, Manlio
2
Fantinato, Marcelo
2
Gogan, Janis L.
2
Guerreiro, Sérgio Luís Proença Duarte
2
Hameed, Athar
2
Helquist, Joel H.
2
Hesson, Mihyar
2
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Published in...
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Business process management journal
Discussion paper series / IZA
585
NBER working paper series
545
Working paper / National Bureau of Economic Research, Inc.
520
NBER Working Paper
453
Journal of retailing and consumer services
446
International journal of production research
395
Journal of business research : JBR
391
International journal of hospitality management
379
SpringerLink / Bücher
335
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
327
IZA Discussion Paper
318
Journal of health economics
303
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
257
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
208
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
205
Journal of Services Marketing
203
The service industries journal
202
Betriebs-Berater : BB
200
IZA Discussion Papers
194
Tourism management : research, policies, practice
191
The journal of risk and insurance : the journal of the American Risk and Insurance Association
186
Journal of travel and tourism marketing
182
Health affairs : at the intersection of health, health care, and policy
166
Journal of hospitality marketing & management
163
Journal of economic behavior & organization : JEBO
158
Working paper
154
International journal of contemporary hospitality management
151
CESifo working papers
148
International journal of productivity and quality management : IJPQM
148
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
147
Business Process Management Journal
143
International journal of production economics
138
MPRA Paper
136
Cogent business & management
134
Health economics
133
The TQM journal : the international review of organizational improvement
132
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
129
International Journal of Bank Marketing
122
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ECONIS (ZBW)
331
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1
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331
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1
From business process management to customer process management
Trkman, Peter
;
Mertens, William
;
Viaene, Stijn
;
Gemmel, Paul
- In:
Business process management journal
21
(
2015
)
2
,
pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
Saved in:
2
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
3
Directors' and officers' liability
insurance
and digital transformation : the mediating role of explorative innovation
Huang, Jing
;
Ling, Zixi
;
Lu, Ren
- In:
Business process management journal
29
(
2023
)
1
,
pp. 178-201
Persistent link: https://www.econbiz.de/10014230544
Saved in:
4
Contextual perceived value? : investigating the role of contextual marketing for customer relationship management in a mobile commerce context
Lee, Thaemin
;
Jun, Jongkun
- In:
Business process management journal
13
(
2007
)
6
,
pp. 798-814
Persistent link: https://www.econbiz.de/10003752562
Saved in:
5
Remedy or cure for service failure? : effects of service recovery on customer
satisfaction
and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
6
Impact of supply chain performance on organizational performance mediated by customer
satisfaction
: a study of dairy industry
Maaz, Mohd Abdul Muqeet
;
Ahmad, Rais
- In:
Business process management journal
28
(
2022
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013162224
Saved in:
7
The value of telecom subscribers and customer relationship management
Eskafi, Maryam
;
Hosseini, Seyyed hossein
;
Yazd, Atefe …
- In:
Business process management journal
19
(
2013
)
4
,
pp. 737-748
Persistent link: https://www.econbiz.de/10009779980
Saved in:
8
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
9
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
10
Internal customer
satisfaction
improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
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