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Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.; Ostrom, Amy L.; Brown, Stephen W.; … - In: California management review : CMR 44 (2002) 4, pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
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Strategy & Organization - Delivering Excellent Service: - Lessons from the Best Firms
Ford, Robert C.; Heaton, Cherrill P.; Brown, Stephen W. - In: California management review : CMR 44 (2001) 1, pp. 39-56
Persistent link: https://www.econbiz.de/10006618450
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Service-Logic Innovations: How to Innovate Customers, Not Products
Michel, Stefan; Brown, Stephen W.; Gallan, Andrew S. - In: California management review : CMR 50 (2008) 3, pp. 49-65
Persistent link: https://www.econbiz.de/10008056957