Ngoma, Muhammed; Ntale, Peter Dithan - In: Cogent business & management 6 (2019), pp. 1-20
marketing and customer loyalty, and the mediating role of word of mouth in this relationship was undertaken. A sample of 384 was …, interpretation and results. While trust, relationship satisfaction and reciprocity components of relationship marketing have been … relationship between relationship marketing components of communication, commitment and customer loyalty. The study also finds a …