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Encountering robots : customers' autonomous behaviors in tourism services
Liu, Jingyu; Li, Yibei; Li, Weiwei; Liu, Deguang - In: Tourism management : research, policies, practice 106 (2025), pp. 1-12
Persistent link: https://www.econbiz.de/10015078123
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Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
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Do airline self-service check-in kiosks meet the needs of passengers?
Chang, Hsin-Li; Yang, Cheng-Hua - In: Tourism management : research, policies, practice 29 (2008) 5, pp. 980-993
Persistent link: https://www.econbiz.de/10003750825
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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
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The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele; Lui, Tsz-Wai; Grün, Bettina - In: Tourism management : research, policies, practice 59 (2017), pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an; Liu, Juan; Cai, Ruiying - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
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How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang; Zhang, Kexin; Song, Qi; Fu, Xiaoxiao; Liu, Yue - In: Tourism management : research, policies, practice 104 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
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Customer mistreatment and employees' coping strategies : a Meta-SEM analysis
Ma, Yu; Liu, Pei; An, Xinru; Wu, Zhongda; Li, Aimei; … - In: Tourism management : research, policies, practice 106 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015077961
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How does innovation affect worker well-being?
Barth, Erling; Bryson, Alex; Dale-Olsen, Harald - 2009
We explore the effects of management innovations on worker well-being using private sector linked employer-employee data for Britain. We find management innovations are associated with lower worker well-being and lower job satisfaction, an effect which becomes more pronounced when we account for...
Persistent link: https://www.econbiz.de/10003894425
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Work, employment and engagement conditions in a female‐dominated public service occupation after restructuring/outsourcing
Kirton, Gill; Guillaume, Cécile - In: Industrial relations journal 48 (2017) 5/6, pp. 482-499
Persistent link: https://www.econbiz.de/10011977425