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A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions

Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131

Persistent link: https://www.econbiz.de/10011534383

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162

Persistent link: https://www.econbiz.de/10011534398

Improving health care quality : the implementation of whistleblowing

Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183

Persistent link: https://www.econbiz.de/10011648892

Performance pay and productivity in health care : evidence from community health centers

Cadena, Brian C.; Smith, Austin C. - 2019

Nearly half of high earning workers receive performance pay as part of their compensation, but we know strikingly little about the incentive effects of piece rate compensation on high-skilled workers. In this paper, we examine changes in medical providers' output in response to a piece rate...

Persistent link: https://www.econbiz.de/10012102212

Preparedness for hospital practice in assuring quality of care

Noor Hazilah Abd Manaf; Ghazali, Roslan Johari Dato Mohd; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 834-846

Persistent link: https://www.econbiz.de/10011616627

Using HCAHPS data to improve hospital care quality

Carter, John C.; Silverman, Fred N. - In: The TQM journal : the international review of … 28 (2016) 6, pp. 974-990

Persistent link: https://www.econbiz.de/10011616733

Dream or reality? : a recipe for sustainable and innovative health care ecosystems

Palumbo, Rocco; Cosimato, Silvia; Tommasetti, Aurelio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 847-862

Persistent link: https://www.econbiz.de/10011804578

The role of loyalty programs in healthcare service ecosystems

Gambarov, Vusal; Sarno, Debora; Hysa, Xhimi; Calabrese, … - In: The TQM journal : the international review of … 29 (2017) 6, pp. 899-919

Persistent link: https://www.econbiz.de/10011804588

Managing TQM's soft side : an explorative study of social care multiservice organizations

Capolupo, Nicola; Virglerová, Zuzana; Adinolfi, Paola - In: The TQM journal : the international review of … 36 (2024) 3, pp. 847-869

Persistent link: https://www.econbiz.de/10014513418