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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Airline employee's service behavior toward different nationalities
Kim, Yu Kyoung; Lee, Hyung Ryong - In: International journal of hospitality management 28 (2009) 3, pp. 454-465
Persistent link: https://www.econbiz.de/10003855833
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When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Lam, Wing; Chen, Ziguang - In: International journal of hospitality management 31 (2012) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10009406157
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Matching visitation-motives and restaurant attributes in casual dining restaurants
Ponnam, Abhilash; Balaji, M. S. - In: International journal of hospitality management 37 (2014), pp. 47-57
Persistent link: https://www.econbiz.de/10010354232
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon; Ok, Chihyung Michael - In: International journal of hospitality management 36 (2014), pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
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Refreshing hotel satisfaction studies by reconfiguring customer review data
Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10
Persistent link: https://www.econbiz.de/10010364611
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Attitudinal dimensions of professionalism and service quality efficacy of frontline employees in hotels
Lee, Kyoung-Joo - In: International journal of hospitality management 41 (2014), pp. 140-148
Persistent link: https://www.econbiz.de/10010403056
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015