This research aims to analyze the role of positive and negative emotions in decisions about supplier switching in the hotel industry. It shows how, in addition to switching costs and relational norms, positive emotions, such as happiness, empathy, gladness and satisfaction, also act as switching...

This chapter explores how national cultural differences between partners involved in a contractual relationship may interfere with the development of trust. This is illustrated through a case study of a management contract signed by a French private company (Promostate) and public Lebanese...

Drawing on postcolonial studies of management, this article highlights the importance of adopting a contextualized approach to hybridization processes that, first, takes into account the importance of the historical and cultural contexts from which hybridity emerges and, second, helps to...

Do companies in developing countries can be modernised despite their culture, by fighting against it or simply by importing the so-called ―universal‖ standards developed in the west? Or, on the contrary, do they show that there is good in each culture, even in terms of management and that...

Le changement radical modifie la représentation que les individus ont de l’identité organisationnelle. Ce bouleversement cognitif affecte différemment le processus d’identification des membres d’une organisation soumis à un même changement. Une étude empirique menée au sein de la...