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~isPartOf:"Economics letters"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungssektor"
~subject:"Theorie"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Dienstleistungssektor
Theorie
Customer satisfaction
356
Kundenzufriedenheit
356
Dienstleistungsqualität
239
Service quality
239
Consumer behaviour
207
Konsumentenverhalten
207
Großbritannien
205
United Kingdom
205
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
146
Relationship marketing
146
Gastronomie
104
Restaurant industry
104
Bibliometrics
86
Bibliometrie
85
USA
76
United States
76
Customer service
71
Kundenservice
71
Hospitality industry
69
Gastgewerbe
68
Emotion
63
Arbeitszufriedenheit
56
Job satisfaction
56
Satisfaction
56
Hospital
43
Krankenhaus
43
Service industry
37
Beschwerdemanagement
36
Complaint management
36
Deutschland
32
Germany
32
Theory
32
Tourism industry
29
Tourismuswirtschaft
29
Viral marketing
28
Virales Marketing
28
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66
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English
66
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Guchait, Priyanko
2
Hon, Alice H. Y.
2
Jang, Soocheong
2
Kapetanios, George
2
Kim, Jong-hyeong
2
Yang, Yang
2
Adolfson, Malin
1
Ahmad, Syed Zamberi
1
Altinay, Levent
1
Andajigarmaroudi, Saeed
1
Andrade, Isabel C.
1
Arabsheibani, Gholam Reza
1
Berlemann, Michael
1
Bivand, Roger
1
Bonin, Holger
1
Chambers, Marcus J.
1
Chen, Zhiqi
1
Chena, I-Shuo
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Choi, Sunmee
1
Chou, Sheng-Fang
1
Clare, Andrew D.
1
Clemente, Jesús
1
Coakley, Jerry
1
Cranage, David A.
1
Dawson, Mary
1
Deller, Steven C.
1
Dong, Yanan
1
Dömeland, Dörte
1
Egger, Peter
1
Elzemann, Jörg
1
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1
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1
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1
Fuertes, Ana María
1
Fukushige, Mototsugu
1
Fukuta, Yuichi
1
Gan, Bernard
1
Greenwood-Nimmo, Matthew
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Economics letters
International journal of hospitality management
The service industries journal
268
The economic journal : the journal of the Royal Economic Society
128
Applied economics
96
Journal of business research : JBR
94
The journal of services marketing
85
International journal of production economics
64
Oxford economic papers
64
Scottish journal of political economy : the journal of the Scottish Economic Society
60
Journal of service management
59
Oxford bulletin of economics and statistics
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
54
Journal of service research : JSR
52
European journal of operational research : EJOR
48
Journal of retailing and consumer services
47
Economica
46
Regional studies
42
Structural change and economic dynamics : SC+ED
42
International journal of services technology and management
41
Research policy : policy, management and economic studies of science, technology and innovation
38
The Manchester School of Economic and Social Studies
38
Technological forecasting & social change : an international journal
35
International journal of services and operations management
33
Economics of innovation and new technology
32
The journal of business & industrial marketing
31
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Journal of applied econometrics
30
Journal of international money and finance
30
Services marketing quarterly
29
Applied economics letters
28
Economic modelling
27
Journal of service research
27
The international journal of human resource management
27
International journal of innovation management
25
International journal of production research
25
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
The Manchester School
24
Applied financial economics
23
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ECONIS (ZBW)
66
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1
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
6
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
7
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
8
The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik
;
Guchait, Priyanko
- In:
International journal of hospitality management
33
(
2013
),
pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
Saved in:
9
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
10
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
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