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~isPartOf:"Economics letters"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungssektor"
~subject:"Theorie"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Dienstleistungssektor
Theorie
Customer satisfaction
356
Kundenzufriedenheit
356
Dienstleistungsqualität
239
Service quality
239
Consumer behaviour
207
Konsumentenverhalten
207
Großbritannien
205
United Kingdom
205
Hotel industry
148
Hotellerie
148
Beziehungsmarketing
146
Relationship marketing
146
Gastronomie
104
Restaurant industry
104
Bibliometrics
86
Bibliometrie
85
USA
76
United States
76
Customer service
71
Kundenservice
71
Hospitality industry
69
Gastgewerbe
68
Emotion
63
Arbeitszufriedenheit
56
Job satisfaction
56
Satisfaction
56
Hospital
43
Krankenhaus
43
Service industry
37
Beschwerdemanagement
36
Complaint management
36
Deutschland
32
Germany
32
Theory
32
Tourism industry
29
Tourismuswirtschaft
29
Viral marketing
28
Virales Marketing
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66
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66
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Guchait, Priyanko
2
Hon, Alice H. Y.
2
Jang, Soocheong
2
Kapetanios, George
2
Kim, Jong-hyeong
2
Yang, Yang
2
Adolfson, Malin
1
Ahmad, Syed Zamberi
1
Altinay, Levent
1
Andajigarmaroudi, Saeed
1
Andrade, Isabel C.
1
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1
Berlemann, Michael
1
Bivand, Roger
1
Bonin, Holger
1
Chambers, Marcus J.
1
Chen, Zhiqi
1
Chena, I-Shuo
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Choi, Sunmee
1
Chou, Sheng-Fang
1
Clare, Andrew D.
1
Clemente, Jesús
1
Coakley, Jerry
1
Cranage, David A.
1
Dawson, Mary
1
Deller, Steven C.
1
Dong, Yanan
1
Dömeland, Dörte
1
Egger, Peter
1
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1
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1
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1
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1
Fuertes, Ana María
1
Fukushige, Mototsugu
1
Fukuta, Yuichi
1
Gan, Bernard
1
Greenwood-Nimmo, Matthew
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Economics letters
International journal of hospitality management
The service industries journal
269
The economic journal : the journal of the Royal Economic Society
128
Journal of business research : JBR
98
Applied economics
96
The journal of services marketing
85
International journal of production economics
64
Oxford economic papers
64
Scottish journal of political economy : the journal of the Scottish Economic Society
60
Journal of service management
59
Oxford bulletin of economics and statistics
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
55
Journal of service research : JSR
52
European journal of operational research : EJOR
50
Economica
47
Journal of retailing and consumer services
47
Regional studies
42
Structural change and economic dynamics : SC+ED
42
International journal of services technology and management
41
Research policy : policy, management and economic studies of science, technology and innovation
38
The Manchester School of Economic and Social Studies
38
Technological forecasting & social change : an international journal
35
International journal of services and operations management
33
Economics of innovation and new technology
32
The journal of business & industrial marketing
31
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Journal of applied econometrics
30
Journal of international money and finance
30
Applied economics letters
29
Journal of service research
29
Services marketing quarterly
29
Economic modelling
27
International journal of production research
27
The international journal of human resource management
27
International journal of innovation management
25
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
The Manchester School
24
Applied financial economics
23
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ECONIS (ZBW)
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31
Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee
;
Kim, Sooyun
- In:
International journal of hospitality management
32
(
2013
),
pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
Saved in:
32
Trade costs and productivity in services sectors
Miroudot, Sébastien
;
Sauvage, Jehan
;
Shepherd, Ben
- In:
Economics letters
114
(
2012
)
1
,
pp. 36-38
Persistent link: https://www.econbiz.de/10009517294
Saved in:
33
Inflow of labour, producer services and wage inequality
Zhang, Jingjing
- In:
Economics letters
117
(
2012
)
3
,
pp. 600-603
Persistent link: https://www.econbiz.de/10009679103
Saved in:
34
Relationships between external knowledge, internal innovation, firms# open innovation performance, service innovation and business performance in the Pakistani hotel industry
Ul Hameed, Waseem
;
Nisar, Qasim Ali
;
Wu, Hung-Che
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012425261
Saved in:
35
Personal resources and personal demands for work engagement : evidencefrom employees in the service industry
Chena, I-Shuo
;
Fellenz, Martin R.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012300104
Saved in:
36
Changing tires on a moving car : the role of timing in hospitality and service turnaround processes
Schmitt, Achim
;
Raub, Steffen P.
;
Schmid, Simon
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 549-561
Persistent link: https://www.econbiz.de/10011988953
Saved in:
37
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
38
Dual-focused transformational leadership and service innovation in hospitality organisations : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198487
Saved in:
39
On the distribution of patent citations and its fundamentals
Egger, Peter
;
Seliger, Florian
;
Wörter, Martin
- In:
Economics letters
147
(
2016
),
pp. 72-77
Persistent link: https://www.econbiz.de/10011619507
Saved in:
40
Theoretical, empirical, and operational models in hotel location research
Yang, Yang
;
Luo, Hao
;
Law, Rob
- In:
International journal of hospitality management
36
(
2014
),
pp. 209-220
Persistent link: https://www.econbiz.de/10010239288
Saved in:
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