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Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market
Upadhyay, Yogesh; Baber, Ruturaj; Paul, Justin; Baber, … - In: Electronic commerce research 24 (2024) 2, pp. 799-823
Persistent link: https://www.econbiz.de/10015062799
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina; Martinez, Luis F. - In: Electronic commerce research 23 (2023) 4, pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
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Examining how online store managers' responses to negative reviews affect potential shoppers
Kim, Eugene; Lee, Choong C.; An, Jaeyoung - In: Electronic commerce research 24 (2024) 2, pp. 863-900
Persistent link: https://www.econbiz.de/10015062806
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Online trust-building mechanisms for existing brands : the moderating role of the e-business platform certification system
Ke, Dan; Chen, Anran; Su, Chenting - In: Electronic commerce research 16 (2016) 2, pp. 189-216
Persistent link: https://www.econbiz.de/10011527509
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Interpersonal relationship building in social commerce communities : considering both swift guanxi and relationship commitment
Cheng, Xusen; Gu, Yu; Mou, Jian - In: Electronic commerce research 20 (2020) 1, pp. 53-80
Persistent link: https://www.econbiz.de/10012224052
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The EBS management model : an effective measure of e-commerce satisfaction in SMEs in the service industry from a management perspective
Wu, Mingxuan; Gide, Ergun; Jewell, Rod - In: Electronic commerce research 14 (2014) 1, pp. 71-86
Persistent link: https://www.econbiz.de/10010362461
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Customer satisfaction in the pet food subscription-based online services
Lima, Diogo; Ramos, Ricardo F.; Oliveira, Pedro Miguel - In: Electronic commerce research 24 (2024) 2, pp. 745-769
Persistent link: https://www.econbiz.de/10015062786