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Can't fix service quality? : read this
Mergen, A. Erhan; Stevenson, William J. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 681-686
Persistent link: https://www.econbiz.de/10003882605
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Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier; Ramírez Alesón, Marisa - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 363-382
Persistent link: https://www.econbiz.de/10003979800
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The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati; Pummalainen, Kaisu; Sandström, Jaana - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 171-184
Persistent link: https://www.econbiz.de/10003957183
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco; Broncano Santiago, Gutierrez - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
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Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
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A new method to identify the category of the quality attribute
Chen, Jih-kuang; Lee, Yu-cheng - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1139-1152
Persistent link: https://www.econbiz.de/10003921632
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Effect of ISO/TS 16949 on Six Sigma : the empirical case of Taiwanese automobile and related industries
Liu, Chin-hung - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1229-1245
Persistent link: https://www.econbiz.de/10003925312
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Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Kuo, Tsuang; Chang, Tsun-jin; Hung, Kuei-chung; Lin, … - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1321-1335
Persistent link: https://www.econbiz.de/10003925349
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Applying Six-Sigma methodology in the Kano quality model : an example of the stationery industry
Chen, S. C.; Chang, Lawrence; Huang, Tai-hsin - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 153-170
Persistent link: https://www.econbiz.de/10003859027
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Rethinking the importance grid as a research tool for quality managers
Mikuli´c, Josip; Prebežac, Darko - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 993-1006
Persistent link: https://www.econbiz.de/10009504070