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~isPartOf:"European journal of marketing : EJM"
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Beziehungsmarketing
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95
Consumer behaviour
76
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Customer satisfaction
59
Kundenzufriedenheit
59
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Dagger, Tracey S.
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Akgul, Aziz
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European journal of marketing : EJM
Journal of business research : JBR
1,092
Industrial marketing management : the international journal for industrial and high-tech firms
1,086
Journal of retailing and consumer services
839
International journal of hospitality management
666
International journal of production economics
525
SpringerLink / Bücher
506
The service industries journal
463
The journal of business & industrial marketing
421
International journal of production research
402
The journal of services marketing
365
European journal of operational research : EJOR
307
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
291
Tourism management : research, policies, practice
282
Journal of the Academy of Marketing Science
281
International journal of contemporary hospitality management
268
Journal of travel and tourism marketing
250
Journal of hospitality marketing & management
235
Journal of strategic marketing
232
Working paper / National Bureau of Economic Research, Inc.
229
NBER working paper series
227
Cogent business & management
214
Gabler Edition Wissenschaft
202
Services marketing quarterly
202
NBER Working Paper
201
Journal of marketing
199
Journal of marketing management : MM
197
Journal of service research : JSR
197
Management science : journal of the Institute for Operations Research and the Management Sciences
190
Journal of service management
189
Asia Pacific journal of marketing and logistics
186
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
175
Journal of air transport management
171
Journal of retailing
169
Psychology & marketing
169
Journal of purchasing and supply management
167
Service business
165
The TQM journal : the international review of organizational improvement
164
Journal of business-to-business marketing
162
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ECONIS (ZBW)
185
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Marketing agency - client relationships : towards a research agenda
Keegan, Brendan James
;
Rowley, Jennifer
;
Tonge, Jane
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1197-1223
Persistent link: https://www.econbiz.de/10011725667
Saved in:
3
What we know, don't know, and should know about confusion marketing
Kasabov, Edwaed
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1777-1808
Persistent link: https://www.econbiz.de/10011449322
Saved in:
4
Eye for eye : examining retaliation in business-to-business relationships
Vidal, David
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 47-67
Persistent link: https://www.econbiz.de/10010344386
Saved in:
5
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
6
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
7
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
8
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
9
Investigating the effects of service quality dimensions and expertise on loyalty
Jamal, Ahmad
;
Anastasiadou, Kyriaki
- In:
European journal of marketing : EJM
43
(
2009
)
3/4
,
pp. 398-420
Persistent link: https://www.econbiz.de/10009525866
Saved in:
10
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
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