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Unintended effects of marketing messages on salespeople's cynicism
Seriki, Olalekan K.; Evans, Kenneth R.; Jeon, Hyo Jin; … - In: European journal of marketing : EJM 50 (2016) 5/6, pp. 1047-1072
Persistent link: https://www.econbiz.de/10011529783
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Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling; Peng, Norman; Hung, Kuang-peng - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Professional sales coaching : an integrative review and research agenda
Badrinarayanan, Vishag; Dixon, Andrea; West, Vicki L.; … - In: European journal of marketing : EJM 49 (2015) 7/8, pp. 1087-1113
Persistent link: https://www.econbiz.de/10011338812
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The effectiveness of matching sales influence tactics to consumers’ avoidance versus approach shopping motivations
Guo, Wenxia; Main, Kelley - In: European journal of marketing : EJM 51 (2017) 9/10, pp. 1577-1596
Persistent link: https://www.econbiz.de/10011755188
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Effect of salesperson personality on sales performance from the customer's perspective : application of socioanalytic theory
Echchakoui, Said - In: European journal of marketing : EJM 51 (2017) 9/10, pp. 1739-1767
Persistent link: https://www.econbiz.de/10011755504
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The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner; Sharma, Arun; Prykop, Catja - In: European journal of marketing : EJM 46 (2012) 3/4, pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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An empirical investigation into the impact of relationship selling and LMX on salespeople's behaviours and sales effectiveness
Paparoidamis, Nicholas G.; Guenzi, Paolo - In: European journal of marketing : EJM 43 (2009) 7/8, pp. 1053-1075
Persistent link: https://www.econbiz.de/10009525810
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Transformational leadership as a mediator of the relationship between behavior-based control and salespeople's key outcomes : an initial investigation
Panagopoulos, Nikolaos; Dimitriadis, Sergios - In: European journal of marketing : EJM 43 (2009) 7/8, pp. 1008-1031
Persistent link: https://www.econbiz.de/10009525812