//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundenzufriedenheit : Beschwer...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
31
Kundenzufriedenheit
31
Brand management
22
Markenführung
22
Dienstleistungsqualität
21
Service quality
21
Brand image
18
Markenimage
18
Marketing management
17
Marketingmanagement
17
Beschwerdemanagement
15
Complaint management
15
Brand
13
Markenartikel
13
Emotion
10
Confidence
9
Vertrauen
9
Personality psychology
8
Persönlichkeitspsychologie
8
Customer orientation
7
Dienstleistungsmarketing
7
Einzelhandel
7
Lieferantenmanagement
7
Retail trade
7
Salespeople
7
Services marketing
7
Supplier relationship management
7
Verkaufspersonal
7
Brand loyalty
6
Customer service
6
Innovation
6
Kundenbindungsprogramm
6
Kundenservice
6
Loyalty program
6
Viral marketing
6
Virales Marketing
6
more ...
less ...
Online availability
All
Undetermined
33
Type of publication
All
Article
106
Type of publication (narrower categories)
All
Article in journal
106
Aufsatz in Zeitschrift
106
Systematic review
2
Übersichtsarbeit
2
Case study
1
Fallstudie
1
Language
All
English
106
Author
All
Dagger, Tracey S.
4
Harris, Lloyd C.
3
He, Hongwei
3
Balaji, M. S.
2
Bruhn, Manfred
2
De Chernatony, Leslie
2
Grönroos, Christian
2
Guenzi, Paolo
2
Maklan, Stan
2
Paulssen, Marcel
2
Phau, Ian
2
Roulet, Raphael
2
Vlachos, Pavlos A.
2
Zhu, Weichun
2
Abosag, Ibrahim
1
Anastasiadou, Kyriaki
1
Anaza, Nwamaka A.
1
Andrews, Lynda
1
Anker, Thomas Boysen
1
Antonetti, Paolo
1
Ashkanasy, Neal M.
1
Aurier, Philippe
1
Babakus, Emin
1
Baker, Brent L.
1
Balmer, John M. T.
1
Bell, John E.
1
Berezan, Orie
1
Bijmolt, Tammo H. A.
1
Birgelen, Marcel van
1
Bridger, Emma K.
1
Brun, Isabelle
1
Buil, Isabel
1
Burmann, Christoph
1
Butaney, Gul T.
1
Carbonell, Pilar
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Annie Huiling
1
Chen, Junsong
1
Chen, Weifeng
1
Choi, Beom Joon
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
SpringerLink / Bücher
1,486
Journal of business research : JBR
682
Journal of retailing and consumer services
599
Industrial marketing management : the international journal for industrial and high-tech firms
431
Gabler Edition Wissenschaft
349
Springer eBook Collection / Business and Economics
330
Springer eBook Collection
320
International journal of hospitality management
310
The journal of services marketing
249
Research
244
Europäische Hochschulschriften / 5
217
The service industries journal
199
The journal of business & industrial marketing
193
Lehrbuch
185
Journal of the Academy of Marketing Science
176
Journal of strategic marketing
173
International journal of electronic customer relationship management : IJECRM
142
Journal of service research : JSR
137
Journal of hospitality marketing & management
133
International journal of contemporary hospitality management
129
Journal of marketing
129
Journal of travel and tourism marketing
122
Journal of service management
116
Asia Pacific journal of marketing and logistics
113
The journal of product & brand management
113
Journal of retailing
112
Psychology & marketing
110
The journal of brand management : an international journal
110
Tourism management : research, policies, practice
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Cogent business & management
104
essentials
102
Gabler Research
100
Marketing intelligence & planning
99
Hamburger Schriften zur Marketingforschung
97
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
Services marketing quarterly
96
Service business
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
more ...
less ...
Source
All
ECONIS (ZBW)
106
Showing
1
-
10
of
106
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
2
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
3
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
4
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
5
Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Saved in:
6
Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
Saved in:
7
An integrated service recovery system (ISRS) : influence of knowledge-intensive business services performance
Santos Vijande, María Leticia
;
Díaz-Martin, Ana Maria
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 934-963
Persistent link: https://www.econbiz.de/10009763943
Saved in:
8
Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena
;
Strizhakova, Yuliya
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
Saved in:
9
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
10
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->