Narrow search
Showing 1 - 10 of 370
Cover Image
Consumer anger: a label in search of meaning
Antonetti, Paolo - In: European journal of marketing : EJM 50 (2016) 9/10, pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Cover Image
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina; Saridakis, Charalampos; Hartmans, Susanna - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Cover Image
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.; Roy, Sanjit; Quazi, Ali - In: European journal of marketing : EJM 51 (2017) 5/6, pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Cover Image
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.; McColl-Kennedy, Janet R.; Dagger, Tracey S. - In: European journal of marketing : EJM 46 (2012) 9, pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Cover Image
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon; Choi, Beom-jin - In: European journal of marketing : EJM 48 (2014) 1/2, pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Cover Image
The role of meta-perceptions in customer complaining behavior
Tojib, Dewi; Khajehzadeh, Saman - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
Cover Image
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna; Hanks, Lydia; Wang, Chenya - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Cover Image
Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena; Strizhakova, Yuliya - In: European journal of marketing : EJM 47 (2013) 1/2, pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
Cover Image
Towards a new model of "customer compliance" service provision
Kasabov, Edward; Warlow, Alex J. - In: European journal of marketing : EJM 44 (2010) 6, pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Cover Image
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga; Leek, Sheena; Szmigin, Isabelle - In: European journal of marketing : EJM 51 (2017) 5/6, pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896