//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Assessing the customer-based i...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
69
Konsumentenverhalten
69
Customer satisfaction
59
Kundenzufriedenheit
59
Einzelhandel
45
Retail trade
43
Beziehungsmarketing
38
Relationship marketing
38
Dienstleistungsqualität
22
Service quality
22
Salespeople
18
Verkaufspersonal
18
Brand management
13
Markenführung
13
Retailing
12
Beschwerdemanagement
11
Complaint management
11
Marketing management
11
Marketingmanagement
11
Brand image
10
Emotion
10
Markenimage
10
Customer value
9
Kundenwert
9
Online retailing
8
Online-Handel
8
Structural equation model
7
Strukturgleichungsmodell
7
Arbeitszufriedenheit
6
Brand
6
Confidence
6
Customer service
6
Dienstleistungsmarketing
6
Job satisfaction
6
Kundenservice
6
Markenartikel
6
Marketing
6
Personality psychology
6
Persönlichkeitspsychologie
6
Satisfaction
6
more ...
less ...
Online availability
All
Undetermined
30
Type of publication
All
Article
136
Type of publication (narrower categories)
All
Article in journal
134
Aufsatz in Zeitschrift
134
Case study
2
Fallstudie
2
Systematic review
2
Übersichtsarbeit
2
Collection of articles of several authors
1
Sammelwerk
1
more ...
less ...
Language
All
English
134
Undetermined
2
Author
All
Dagger, Tracey S.
4
Ha, Hong Youl
3
Janda, Swinder
3
Zielke, Stephan
3
Andrews, Lynda
2
Balaji, M. S.
2
Brown, Stephen
2
Büttner, Oliver B.
2
Chatzipanagiotou, Kalliopi C.
2
Dant, Rajiv P.
2
Fernie, John
2
Florack, Arnd
2
Göritz, Anja
2
Harris, Lloyd C.
2
Hogg, Margaret K.
2
Leeflang, Peter
2
Mitchell, Vincent-Wayne
2
Muthaly, Siva K. K.
2
Pérez, Andrea
2
Alexander, Andrew
1
Anastasiadou, Kyriaki
1
Angell, Robert
1
Anisimova, Tatiana
1
Anker, Thomas Boysen
1
Anselmsson, Johan
1
Antonetti, Paolo
1
Babakus, Emin
1
Badrinarayanan, Vishag
1
Bagozzi, Richard P.
1
Balmer, John M. T.
1
Barnes, Bradley R.
1
Bates, Kenneth
1
Benkenstein, Martin
1
Berezan, Orie
1
Bijmolt, Tammo H. A.
1
Bondesson, Niklas
1
Borders, Aberdeen Leila
1
Bridger, Emma K.
1
Brodie, Roderick J.
1
Bui, M̃y
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
Journal of retailing and consumer services
1,083
Journal of business research : JBR
778
Discussion paper series / IZA
493
International journal of hospitality management
417
Journal of retailing
364
Industrial marketing management : the international journal for industrial and high-tech firms
337
IZA Discussion Paper
284
The service industries journal
267
The international review of retail, distribution and consumer research
253
International journal of retail & distribution management
250
The journal of services marketing
245
NBER working paper series
235
SpringerLink / Bücher
234
Journal of Services Marketing
220
International journal of production economics
216
Tourism management : research, policies, practice
212
International Journal of Retail & Distribution Management
207
Working paper / National Bureau of Economic Research, Inc.
205
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
197
European journal of operational research : EJOR
195
Journal of travel and tourism marketing
195
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
180
NBER Working Paper
177
Journal of business ethics : JOBE
176
Journal of the Academy of Marketing Science
176
International journal of contemporary hospitality management
173
Journal of marketing
173
Journal of hospitality marketing & management
170
European Journal of Marketing
165
The journal of business & industrial marketing
157
The journal of personal selling & sales management : JPSSM
155
Cogent business & management
149
Psychology & marketing
147
Journal of economic behavior & organization : JEBO
143
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
Management science : journal of the Institute for Operations Research and the Management Sciences
137
MPRA Paper
136
Asia Pacific journal of marketing and logistics
135
CESifo working papers
133
more ...
less ...
Source
All
ECONIS (ZBW)
136
Showing
1
-
10
of
136
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of the sales employee in securing customer
satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Internal-market orientation : a misconceived aspect of marketing theory
Gounaris, Spiros
;
Vassilikopoulou, Aikaterini
; …
- In:
European journal of marketing : EJM
44
(
2010
)
11/12
,
pp. 1667-1699
Persistent link: https://www.econbiz.de/10008773207
Saved in:
4
Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
Saved in:
5
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
6
Relationship quality evaluation in retailers' relationships with consumers
Vesel, Patrick
;
Zabkar, Vesna
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1334-1365
Persistent link: https://www.econbiz.de/10008661725
Saved in:
7
The performance implications of company-salesperson corporate brand misalignment
Anisimova, Tatiana
;
Mavondo, Felix T.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 771-795
Persistent link: https://www.econbiz.de/10003989128
Saved in:
8
Firm-brand community value co-creation as alignment of practices
Skålén, Per
;
Pace, Stefano
;
Cova, Bernard
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 596-620
Persistent link: https://www.econbiz.de/10011309580
Saved in:
9
Effects of economic and social
satisfaction
on partner trust : an investigation of temporal carryover effects
Ha, Hong Youl
;
Lee, Myung-Soo
;
Janda, Swinder
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 100-123
Persistent link: https://www.econbiz.de/10011453272
Saved in:
10
When having is not enough : implications of being satisfies
Zhong, Jing Yang
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
47
(
2013
)
11/12
,
pp. 1975-2001
Persistent link: https://www.econbiz.de/10010205947
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->