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The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner; Sharma, Arun; Prykop, Catja - In: European journal of marketing : EJM 46 (2012) 3/4, pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Internal-market orientation : a misconceived aspect of marketing theory
Gounaris, Spiros; Vassilikopoulou, Aikaterini; … - In: European journal of marketing : EJM 44 (2010) 11/12, pp. 1667-1699
Persistent link: https://www.econbiz.de/10008773207
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Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C. - In: European journal of marketing : EJM 44 (2010) 6, pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
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Relationship quality evaluation in retailers' relationships with consumers
Vesel, Patrick; Zabkar, Vesna - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1334-1365
Persistent link: https://www.econbiz.de/10008661725
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The performance implications of company-salesperson corporate brand misalignment
Anisimova, Tatiana; Mavondo, Felix T. - In: European journal of marketing : EJM 44 (2010) 6, pp. 771-795
Persistent link: https://www.econbiz.de/10003989128
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Firm-brand community value co-creation as alignment of practices
Skålén, Per; Pace, Stefano; Cova, Bernard - In: European journal of marketing : EJM 49 (2015) 3/4, pp. 596-620
Persistent link: https://www.econbiz.de/10011309580
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Effects of economic and social satisfaction on partner trust : an investigation of temporal carryover effects
Ha, Hong Youl; Lee, Myung-Soo; Janda, Swinder - In: European journal of marketing : EJM 50 (2016) 1/2, pp. 100-123
Persistent link: https://www.econbiz.de/10011453272
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When having is not enough : implications of being satisfies
Zhong, Jing Yang; Mitchell, Vincent-Wayne - In: European journal of marketing : EJM 47 (2013) 11/12, pp. 1975-2001
Persistent link: https://www.econbiz.de/10010205947