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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
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Quality inspection scheduling for multi-unit service enterprises
Carter, Arthur E.; Ragsdale, Cliff T. - In: European journal of operational research : EJOR 194 (2009) 1, pp. 114-126
Persistent link: https://www.econbiz.de/10003835384
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The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang; Koch, Jan - In: International journal of quality & reliability management 27 (2010) 2, pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
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Micro-enterprise quality
Prasad, Sameer; Tata, Jasmine - In: International journal of quality & reliability management 26 (2009) 3, pp. 233-246
Persistent link: https://www.econbiz.de/10009525035
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Infrastructure and core quality management practices : how do they affect quality?
Zu, Xingxing - In: International journal of quality & reliability management 26 (2009) 2, pp. 129-149
Persistent link: https://www.econbiz.de/10009525082
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Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.; Atanasovski, Jane; Tsironis, … - In: International journal of quality & reliability management 29 (2012) 1, pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
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Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai - In: International journal of quality & reliability management 32 (2015) 5, pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
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An institutional theory of quality outcomes in strategic supply chain partnership
Parast, Mahour Mellat - In: International journal of quality & reliability management 32 (2015) 4, pp. 346-360
Persistent link: https://www.econbiz.de/10011305184