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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya; Gunlu, Ebru - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
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Customer-base analysis using repeated cross-sectional summary (RCSS) data
Jerath, Kinshuk; Fader, Peter; Harfie, Bruce G. S. - In: European journal of operational research : EJOR 249 (2016) 1, pp. 340-350
Persistent link: https://www.econbiz.de/10011435863
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Augmenting measure sensitivity to detect essential, dispensable and highly incompatible features in mass customization
Heradio, Ruben; Perez-Morago, Hector; Alférez, Mauricio; … - In: European journal of operational research : EJOR 249 (2016) 3, pp. 1066-1077
Persistent link: https://www.econbiz.de/10011412516
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Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom; Hino, Hayiel - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
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A multi-kernel support tensor machine for classification with multitype multiway data and an application to cross-selling recommendations
Chen, Zhen-Yu; Fan, Zhi-Ping; Sun, Minghe - In: European journal of operational research : EJOR 255 (2016) 1, pp. 110-120
Persistent link: https://www.econbiz.de/10011530840
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Approximation algorithms for hard capacitated k-facility location problems
Aardal, Karen; Berg, Pieter L. van den; Gijswijt, Dion; … - In: European journal of operational research : EJOR 242 (2015) 2, pp. 358-368
Persistent link: https://www.econbiz.de/10010491689
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Integer programming techniques for solving non-linear workforce planning models with learning
Hewitt, Mike; Chacosky, Austin; Grasman, Scott E.; … - In: European journal of operational research : EJOR 242 (2015) 3, pp. 942-950
Persistent link: https://www.econbiz.de/10010492357
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Value co-destruction between customers and frontline employees : a social system perspective
Kashif, Muhammad; Zarkada, Anna - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 672-691
Persistent link: https://www.econbiz.de/10011456298
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 823-839
Persistent link: https://www.econbiz.de/10011456319