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On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan; Koole, Ger M.; Mei, R. D. van der - In: European journal of operational research : EJOR 246 (2015) 1, pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
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Revenue management under customer choice behaviour with cancellations and overbooking
Sierag, D. D.; Koole, Ger M.; Mei, R. D. van der; Rest, … - In: European journal of operational research : EJOR 246 (2015) 1, pp. 170-185
Persistent link: https://www.econbiz.de/10011341676
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Optimising a general repair kit problem with a service constraint
Bijvank, Marco; Koole, Ger M.; Vis, Iris F. A. - In: European journal of operational research : EJOR 204 (2010) 1, pp. 76-85
Persistent link: https://www.econbiz.de/10003946623
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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Front-office multitasking between service encounters and back-office tasks
Legros, Benjamin; Jouini, Oualid; Akşin, Zeynep; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 946-963
Persistent link: https://www.econbiz.de/10012293987
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Workload minimization in re-entrant lines
Koole, Ger; Pot, Auke - In: European journal of operational research : EJOR 174 (2006) 1, pp. 216-233
Persistent link: https://www.econbiz.de/10007286152
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Optimising a general repair kit problem with a service constraint
Bijvank, Marco; Koole, Ger; Vis, Iris F.A. - In: European journal of operational research : EJOR 204 (2010) 1, pp. 76-86
Persistent link: https://www.econbiz.de/10008891370
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-269
Persistent link: https://www.econbiz.de/10008433258
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Modeling COVID-19 hospital admissions and occupancy in the Netherlands
Bekker, Renée M.; Broek, Michiel A. J. uit het; Koole, … - In: European journal of operational research : EJOR 304 (2023) 1, pp. 207-218
Persistent link: https://www.econbiz.de/10013454183
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A dynamic programming approach for the aircraft landing problem with aircraft classes
Lieder, Alexander; Briskorn, Dirk; Stolletz, Raik - In: European journal of operational research : EJOR 243 (2015) 1, pp. 61-69
Persistent link: https://www.econbiz.de/10010492329