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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
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Factors influencing service quality perception in Indian life insurance sector
Saha, Shyamasree; Dutta, Anirban - In: Global business review 20 (2019) 4, pp. 1010-1025
Persistent link: https://www.econbiz.de/10012137524
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Confirmatory factor analysis of determinants of service recovery
Sabharwal, Nidhi; Soch, Harmeen - In: Global business review 12 (2011) 2, pp. 297-318
Persistent link: https://www.econbiz.de/10009232445
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Inter-relationship of web site interactivity and customer outcomes : building trust in Internet Banking web site
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: Global business review 12 (2011) 1, pp. 99-115
Persistent link: https://www.econbiz.de/10008906571
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Antecedents of customer satisfaction in internet banking : Technology Acceptance Model (TAM) redefined
George, Ajimon; Kumar, G. S. Gireesh - In: Global business review 14 (2013) 4, pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
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Occupational self efficacy expectations among Indian executives : examining the psychometric properties of occupational self efficacy scale (OSES)
Chaudhary, Richa - In: Global business review 15 (2014) 1, pp. 47-58
Persistent link: https://www.econbiz.de/10010384956
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Consumer perception of brand personality : an empirical evidence from India
Srivastava, Kavita; Sharma, Narendra K. - In: Global business review 17 (2016) 2, pp. 375-388
Persistent link: https://www.econbiz.de/10011583107
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Determinants of diffusion and adoption of ATM cum debit cards in Indian banking sector
Kaur, Kamalpreet; Kaur Ghuman, Mandeep - In: Global business review 21 (2020) 5, pp. 1263-1278
Persistent link: https://www.econbiz.de/10012307898
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Service quality parameters for mobile government services in India
Chanana, Lovneesh; Agrawal, Rajat; Punia, Devendra Kumar - In: Global business review 17 (2016) 1, pp. 136-146
Persistent link: https://www.econbiz.de/10011558006