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1
Zappos's CEO on going to extremes for customers
Hsieh, Tony
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 41-45
Persistent link: https://www.econbiz.de/10008658586
Saved in:
2
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
Saved in:
3
Stop trying to delight your customers
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
Saved in:
4
4 ways to reinvent service delivery
Ramdas, Kamalini
;
Teisberg, Elizabeth
;
Tucker, Amy L.
- In:
Harvard business review : HBR
90
(
2012
)
12
,
pp. 98-106
Persistent link: https://www.econbiz.de/10009688852
Saved in:
5
The ordinary heroes of the Taj
Deshpandé, Rohit
;
Raina, Anjali
- In:
Harvard business review : HBR
89
(
2011
)
12
,
pp. 119-123
Persistent link: https://www.econbiz.de/10009409048
Saved in:
6
The truth about customer experience
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard business review : HBR
91
(
2013
)
9
,
pp. 90-98
Persistent link: https://www.econbiz.de/10009787913
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7
Priceline's CEO on creating an in-house multilingual customer service operation
Huston, Darren
- In:
Harvard business review : HBR
94
(
2016
)
4
,
pp. 37-40
Persistent link: https://www.econbiz.de/10011460005
Saved in:
8
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
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9
Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
Saved in:
10
Experiments in employment : a British cure
Schwarz, John E.
- In:
Harvard business review : HBR
66
(
1988
)
2
,
pp. 104-112
Persistent link: https://www.econbiz.de/10001046664
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