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The Impact of Customer Service...
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Harvard-Business-Manager : das Wissen der Besten
Journal of retailing and consumer services
122
Journal of Services Marketing
107
Journal of business research : JBR
91
The journal of services marketing
85
International journal of hospitality management
82
International Journal of Bank Marketing
70
Journal of Consumer Marketing
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SpringerLink / Bücher
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European Journal of Marketing
48
International Journal of Retail & Distribution Management
47
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38
International Journal of Contemporary Hospitality Management
36
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36
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36
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35
International Journal of Physical Distribution & Logistics Management
33
Marketing Intelligence & Planning
33
Journal of hospitality marketing & management
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Psychology & marketing
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Journal of the Academy of Marketing Science
26
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22
Journal of retailing
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Journal of Business & Industrial Marketing
21
Service business
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International Journal of Quality & Reliability Management
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The TQM journal : the international review of organizational improvement
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Cogent business & management
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Journal of service theory and practice : JSTP
19
Managing service quality : MSQ ; an international journal
19
Springer eBook Collection / Business and Economics
19
Tourism management : research, policies, practice
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Europäische Hochschulschriften / 5
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ECONIS (ZBW)
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1
Die neue Art der Kundenbindung
Siggelkow, Nicolaj
;
Terwiesch, Christian
- In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
7
,
pp. 20-29
Persistent link: https://www.econbiz.de/10012027835
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2
Roboter reichen nicht
Buell, Ryan W.
;
Shell, Michelle A.
- In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
7
,
pp. 30-32
Persistent link: https://www.econbiz.de/10012027837
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3
Attraktiv auf der Fläche
Reinartz, Werner J.
;
Hudetz, Kai
- In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
7
,
pp. 34-40
Persistent link: https://www.econbiz.de/10012027838
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4
Wir kennen den Kunden
Hagmaier, Bastian
;
Hoffmann, Steffan
- In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
7
,
pp. 42-43
Persistent link: https://www.econbiz.de/10012027839
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5
Wie man Kunden feuert
Clark, Dorie
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
3
,
pp. 37-38
Persistent link: https://www.econbiz.de/10011794885
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6
Eltern und Kinder überzeugen
Knudstorp, Jørgen Vig
(
interviewee
); …
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
4
,
pp. 36-37
Persistent link: https://www.econbiz.de/10011795319
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7
Was Kunden wichtig ist
Dougherty, Dave
;
Murthy, Ajay
- In:
Harvard-Business-Manager : das Wissen der Besten
31
(
2009
)
11
,
pp. 10-11
Persistent link: https://www.econbiz.de/10003889583
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8
Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
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9
Rufen Sie einfach an!
Hsieh, Tony
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 46-53
Persistent link: https://www.econbiz.de/10008648307
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10
Was Kunden wirklich wollen
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
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