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The service climate-firm performance chain : the role of customer retention
Towler, Annette; Lezotte, Daniel V.; Burke, Michael J. - In: Human resource management 50 (2011) 3, pp. 391-406
Persistent link: https://www.econbiz.de/10009160963
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Job satisfaction of employees with disabilities : the role of perceived structural flexibility
Baumgärtner, Miriam K.; Dwertmann, David J. G.; Boehm, … - In: Human resource management 54 (2015) 2, pp. 323-343
Persistent link: https://www.econbiz.de/10010526331
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The reciprocal relations of pressure, work/family interference, and role satisfaction : evidence from a longitudinal study in Taiwan
Lu, Luo; Kao, Shu-fang - In: Human resource management 52 (2013) 3, pp. 353-373
Persistent link: https://www.econbiz.de/10009760395
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The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction
Namasivayam, Karthik; Guchait, Priyanko; Lei, Puiwa - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
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When feedback interventions backfire : why higher performance feedback may result in lower self-perceived competence and satisfaction with performance
Luffarelli, Jonathan; Gonçalves, Dilney; … - In: Human resource management 55 (2016) 4, pp. 591-614
Persistent link: https://www.econbiz.de/10011535950
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia
McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1814-1838
Persistent link: https://www.econbiz.de/10011447528
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The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui; Wong, Jehn-Yih; Ho, Ching Hua - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077
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Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach
Lee, Jin-soo; Back, Ki-joon; Chan, Eric S. W. - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 768-789
Persistent link: https://www.econbiz.de/10011405111