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Linking service employees' emotional competence to customer satisfaction : a multilevel approach
Giardini, Angelo; Frese, Michael - In: Journal of organizational behavior : OB ; the internat. … 29 (2008) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10003729769
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Emotions research in OB : the challenges taht lie ahead
Gooty, Janaki; Gavin, Mark; Ashkanasy, Neal M. - In: Journal of organizational behavior : OB ; the internat. … 30 (2009) 6, pp. 833-838
Persistent link: https://www.econbiz.de/10003883555
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Emotion and power (as social influence) : their impact on organizational citizenship and counterproductive individual and organizational behavior
Levine, Edward L. - In: Human resource management review 20 (2010) 1, pp. 4-17
Persistent link: https://www.econbiz.de/10003931858
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Gender, emotion and power in work relationships
Ragins, Belle Rose; Winkel, Doan - In: Human resource management review 21 (2011) 4, pp. 377-393
Persistent link: https://www.econbiz.de/10009302717
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The relationship of personality to counterproductive work behavior (CWB) : an integration of perspectives
Spector, Paul E. - In: Human resource management review 21 (2011) 4, pp. 342-352
Persistent link: https://www.econbiz.de/10009302720
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Developing a passion for work passion : future directions on an emerging construct
Perrewé, Pamela L.; Hochwarter, Wayne A.; Ferris, Gerald R. - In: Journal of organizational behavior : OB ; the internat. … 35 (2014) 1, pp. 145-150
Persistent link: https://www.econbiz.de/10010237809
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The affective foundations of high-reliability organizing
Vogus, Timothy J.; Rothman, Naomi B.; Sutcliffe, Kathleen M. - In: Journal of organizational behavior : OB ; the internat. … 35 (2014) 4, pp. 592-596
Persistent link: https://www.econbiz.de/10010380656
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The emotion-evoked collective corruption model : the role of emotion in the spread of corruption within organizations
Smith-Crowe, Kristin; Warren, Danielle E. - In: Organization science : a journal of the Institute for … 25 (2014) 4, pp. 1154-1171
Persistent link: https://www.econbiz.de/10010400725
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Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia; Rupp, Deborah E.; Brice, William N. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
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Employees' surface acting in interactions with leaders and peers
Hu, Xiaoxiao; Shi, Junqi - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 8, pp. 1132-1152
Persistent link: https://www.econbiz.de/10011497366