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~isPartOf:"ILR review : the journal of work and policy"
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ILR review : the journal of work and policy
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca
16
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Institute for New Economic Thinking Working Paper Series No. 118 "https://doi.org/10.36687/inetwp118" https://doi.org/10.36687/inetwp118
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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
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2
Work organization, technology, and performance in customer service and sales
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
52
(
1999
)
4
,
pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
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3
The revitalization of the CWA : integrating collective bargaining, political action, and organizing
Katz, Harry Charles
;
Batt, Rosemary L.
;
Keefe, Jeffrey H.
- In:
ILR review : the journal of work and policy
56
(
2002/03
)
4
,
pp. 573-589
Persistent link: https://www.econbiz.de/10001776840
Saved in:
4
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
5
Employee voice, human resource practices, and quit rates : evidence from the telecommunications industry
Batt, Rosemary L.
;
Colvin, Alexander James
;
Keefe, Jeffrey
- In:
ILR review : the journal of work and policy
55
(
2001/02
)
4
,
pp. 573-594
Persistent link: https://www.econbiz.de/10001692593
Saved in:
6
The economic pay-offs to informal training : evidence from routine service work
Liu, Xiangmin
;
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
61
(
2007/08
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003585821
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