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The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces
Doellgast, Virginia; Holtgrewe, Ursula; Deery, Stephen - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 489-509
Persistent link: https://www.econbiz.de/10003883009
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Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David; Frenkel, Stephen; Sørensen, Ole; Wood, … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
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How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.; Nohara, Hiroatsu - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
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Technology, selection, and training in call centers
Sieben, Inge; Grip, Andries de; Longen, Jessica; … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
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The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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Temporary work in coordinated market economies: evidence from front-line service workplaces
Shire, Karen A.; Mottweiler, Hannelore; Schönauer, Annika - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 602-617
Persistent link: https://www.econbiz.de/10003883046
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Gender sorting and the glass ceiling in high-tech firms
Fernandez, Roberto M.; Campero, Santiago - In: ILR review : the journal of work and policy 70 (2017) 1, pp. 73-104
Persistent link: https://www.econbiz.de/10011702685
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Wages and recruitment : evidence from external wage changes
Falch, Torberg - In: ILR review : the journal of work and policy 70 (2017) 2, pp. 483-518
Persistent link: https://www.econbiz.de/10011702767
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Internal promotion versus external recruitment in industrial plants in Spain
Bayo-Moriones, Alberto; Ortín Ángel, Pedro - In: ILR review : the journal of work and policy 59 (2005/06) 3, pp. 451-470
Persistent link: https://www.econbiz.de/10003341898