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~isPartOf:"Journal of business research : JBR"
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1
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
2
Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin
;
Xiao, Jing-jian
;
Tang, Chuanyi
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
Saved in:
3
How corporate reputation, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
4
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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5
Self-image congruence in consumer behavior
Hosany, Sameer
;
Martin, Drew
- In:
Journal of business research : JBR
65
(
2012
)
5
,
pp. 685-691
Persistent link: https://www.econbiz.de/10009528783
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6
The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee
;
Mavondo, Felix T.
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618
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7
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
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8
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
9
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
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10
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
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