Self-service delight : exploring the hedonic aspects of self-service
Year of publication: |
2015
|
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Authors: | Collier, Joel E. ; Barnes, Donald C. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 5, p. 986-993
|
Subject: | Self-service | Customer delight | Fun | Servicescape | Efficiency | Control | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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