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What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael; Prohl-Schwenke, Katharina; … - In: Industrial marketing management : the international … 102 (2022), pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
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Can cooperation drive the success of suppliers in B2B crowdsourcing innovation projects? : a large scale data perspective
Zhang, Xi; Duan, Keran; Zhao, Hongke; Zhao, Yuqing; … - In: Industrial marketing management : the international … 90 (2020), pp. 570-580
Persistent link: https://www.econbiz.de/10012372717
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Do extant management control frameworks fit the alliance setting? : a descriptive analysis
Anderson, Shannon W.; Christ, Margaret H.; Dekker, Henrik C. - In: Industrial marketing management : the international … 46 (2015), pp. 36-53
Persistent link: https://www.econbiz.de/10011286979
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Capability management control and salesperson turnover : a double-edged sword in a product complexity scenario
Bande, Belén; Kimura, Takuma; Fernández-Ferrín, Pilar; … - In: Industrial marketing management : the international … 96 (2021), pp. 100-112
Persistent link: https://www.econbiz.de/10013194570
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Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system
Ahmad, Bilal; Liu, Da; Akhtar, Nadeem; Siddiqi, Umar Iqbal - In: Industrial marketing management : the international … 102 (2022), pp. 351-363
Persistent link: https://www.econbiz.de/10013259101
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Formal control influence on franchisee trust and brand-supportive behavior within franchise networks
Yakimova, Raisa; Owens, Martin; Sydow, Jörg - In: Industrial marketing management : the international … 76 (2019), pp. 123-135
Persistent link: https://www.econbiz.de/10011990746
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Regaining control of salesforce
Kim, Stephen K.; Jung, Yeon Sung - In: Industrial marketing management : the international … 73 (2018), pp. 84-98
Persistent link: https://www.econbiz.de/10011904675
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A diagnostic model of private control and collective control in buyer-supplier relationships
Liu, Yi; Luo, Yadong; Huang, Ying; Yang, Qian - In: Industrial marketing management : the international … 63 (2017), pp. 116-128
Persistent link: https://www.econbiz.de/10011730141
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Outsourcers' control mechanisms, vendors' contract schemas, and project performance in cross-border IT outsourcing : a vendor's perspective
Wei, Zelong; Ulziisukh, Selenge; Bao, Yongchuan; Zuo, Peng - In: Industrial marketing management : the international … 92 (2021), pp. 202-214
Persistent link: https://www.econbiz.de/10012491023
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Creating value offerings via operant resource-based capabilities
Ngo, Liem Viet; O'Cass, Aron - In: Industrial marketing management : the international … 38 (2009) 1, pp. 45-59
Persistent link: https://www.econbiz.de/10003810415