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Does the Web reduce customer service cost? : empirical evidence from a call center
Kumar, Anuj; Telang, Rahul - In: Information systems research : ISR 23 (2012) 3/1/2, pp. 721-737
Persistent link: https://www.econbiz.de/10009656043
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Why do stores drive online sales? : evidence of underlying mechanisms from a multichannel retailer
Kumar, Anuj; Mehra, Amit; Kumar, Subodha - In: Information systems research : ISR 30 (2019) 1, pp. 319-338
Persistent link: https://www.econbiz.de/10012038230
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Measuring the value of recommendation links on product demand
Kumar, Anuj; Hosanagar, Kartik - In: Information systems research : ISR 30 (2019) 3, pp. 819-838
Persistent link: https://www.econbiz.de/10012118891
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Electronic markets and geographic competition among small, local firms
Kitchens, Brent; Kumar, Anuj; Pathak, Praveen - In: Information systems research : ISR 29 (2018) 4, pp. 928-946
Persistent link: https://www.econbiz.de/10011975891