Does the Web reduce customer service cost? : empirical evidence from a call center
Anuj Kumar; Rahul Telang
| Year of publication: |
2012
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|---|---|
| Authors: | Kumar, Anuj ; Telang, Rahul |
| Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 23.2012, 3/1/2, p. 721-737
|
| Subject: | Private Krankenversicherung | Private health insurance | Electronic Commerce | E-commerce | Kundenservice | Customer service | Callcenter | Call centre | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009656043