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Brand crisis and customer relationship management on social media : evidence from a natural experiment from the airline industry
Al Balawi, Ramah; Hu, Yuheng; Qiu, Liangfei - In: Information systems research : ISR 34 (2023) 2, pp. 442-462
Persistent link: https://www.econbiz.de/10014323695
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Embarrassing exposures in online social networks : an integrated perspective of privacy invasion and relationship bonding
Choi, Ben C. F.; Jiang, Zhenhui; Xiao, Bo; Kim, Sung S. - In: Information systems research : ISR 26 (2015) 4, pp. 675-694
Persistent link: https://www.econbiz.de/10011420767
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The effect of customers' social media participation on customer visit frequency and profitability : an empirical investigation
Rishika, Rishika; Kumar, Ashish; Janakiraman, Ramkumar; … - In: Information systems research : ISR 24 (2013) 1, pp. 108-127
Persistent link: https://www.econbiz.de/10009736922
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Financial returns to firms' communication actions on firm-initiated social media : evidence from Facebook business pages
Chung, Sunghun; Animesh, Animesh; Han, Kunsoo; … - In: Information systems research : ISR 31 (2020) 1, pp. 258-285
Persistent link: https://www.econbiz.de/10012242482
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The voice of the customer : managing customer care in Twitter
Mousavi, Reza; Johar, Monica; Mookerjee, Vijay S. - In: Information systems research : ISR 31 (2020) 2, pp. 340-360
Persistent link: https://www.econbiz.de/10012294998
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Understanding user-generated content and customer engagement on Facebook business pages
Yang, Mochen; Ren, Yuqing; Adomavicius, Gediminas - In: Information systems research : ISR 30 (2019) 3, pp. 839-855
Persistent link: https://www.econbiz.de/10012118893
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Early to adopt and early to discontinue : the impact of self-perceived and actual IT knowledge on technology use behaviors of end users
Aggarwal, Rohit; Kryscynski, David; Midha, Vishal; … - In: Information systems research : ISR 26 (2015) 1, pp. 127-144
Persistent link: https://www.econbiz.de/10010514456
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Learning effects of domain, technology, and customer knowledge in information systems development : an empirical study
Kang, Keumseok; Hahn, Jungpil; De, Prabuddha - In: Information systems research : ISR 28 (2017) 4, pp. 797-811
Persistent link: https://www.econbiz.de/10011791230
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The emergence of online community leadership
Johnson, Steven L.; Safadi, Hani; Faraj, Samer - In: Information systems research : ISR 26 (2015) 1, pp. 165-187
Persistent link: https://www.econbiz.de/10010514449
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Social media, knowledge sharing, and innovation : toward a theory of communication visibility
Leonardi, Paul M. - In: Information systems research : ISR 25 (2014) 4, pp. 796-816
Persistent link: https://www.econbiz.de/10010474905