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Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil; Krishnan, Mayuram S.; Fornell, Claes - In: Information systems research : ISR 27 (2016) 1, pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
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Trust and satisfaction, two stepping stones for successful e-commerce relationships : a longitudinal exploration
Kim, Dan J.; Ferrin, Donald L.; Rao, H. Raghav - In: Information systems research : ISR 20 (2009) 2, pp. 237-257
Persistent link: https://www.econbiz.de/10003869674
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Measuring and managing the externality of managerial responses to online customer reviews
Chen, Wei; Gu, Bin; Ye, Qiang; Zhu, Kevin - In: Information systems research : ISR 30 (2019) 1, pp. 81-96
Persistent link: https://www.econbiz.de/10012036914
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Embarrassing exposures in online social networks : an integrated perspective of privacy invasion and relationship bonding
Choi, Ben C. F.; Jiang, Zhenhui; Xiao, Bo; Kim, Sung S. - In: Information systems research : ISR 26 (2015) 4, pp. 675-694
Persistent link: https://www.econbiz.de/10011420767
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The effect of customers' social media participation on customer visit frequency and profitability : an empirical investigation
Rishika, Rishika; Kumar, Ashish; Janakiraman, Ramkumar; … - In: Information systems research : ISR 24 (2013) 1, pp. 108-127
Persistent link: https://www.econbiz.de/10009736922
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Financial returns to firms' communication actions on firm-initiated social media : evidence from Facebook business pages
Chung, Sunghun; Animesh, Animesh; Han, Kunsoo; … - In: Information systems research : ISR 31 (2020) 1, pp. 258-285
Persistent link: https://www.econbiz.de/10012242482
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The voice of the customer : managing customer care in Twitter
Mousavi, Reza; Johar, Monica; Mookerjee, Vijay S. - In: Information systems research : ISR 31 (2020) 2, pp. 340-360
Persistent link: https://www.econbiz.de/10012294998
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Understanding user-generated content and customer engagement on Facebook business pages
Yang, Mochen; Ren, Yuqing; Adomavicius, Gediminas - In: Information systems research : ISR 30 (2019) 3, pp. 839-855
Persistent link: https://www.econbiz.de/10012118893
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Brand crisis and customer relationship management on social media : evidence from a natural experiment from the airline industry
Al Balawi, Ramah; Hu, Yuheng; Qiu, Liangfei - In: Information systems research : ISR 34 (2023) 2, pp. 442-462
Persistent link: https://www.econbiz.de/10014323695
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Digital "x" - charting a path for digital-themed research
Baiyere, Abayomi; Grover, Varun; Lyytinen, Kalle J.; … - In: Information systems research : ISR 34 (2023) 2, pp. 463-486
Persistent link: https://www.econbiz.de/10014323707