1980s has led to increased competition among banks. By mimetic strategic behaviour banks have tried to expand credit volume …

financial institutions. Design/methodology/approach – The data come from a dedicated survey of banks located in Luxembourg …. Executives and innovation managers reported on banks’ innovation processes for the period of 2010-2012. Findings – The study … and represents a bank’s response to an issue. The proactivity-driven pattern commences with idea generation to explore a …

numerous fact‐finding market trials, many banks have found smart card technology to be a losing proposition. This article …

and geographical proximity were very important when selecting a bank. Generally, banks were found to more than satisfy the … fee and interest income for banks. A majority of the respondents engaged in multiple banking and mainly did so in order to …

service dimensions, and overall preference for banks or banking products. The proposed method, which is based on hierarchical … approach is demonstrated with an application to retail banks involving four service dimensions and 28 attributes. Conclusions … are drawn about which dimensions and attribute changes will yield the strongest improvements in a bank’s utility and …

selection decision and five banks are identified, and the decision problem is structured into a three‐level hierarchy using the … selection criteria as well as areas of strengths and weaknesses of banks.  …

here is based on the affinity credit card market which has three clear partners in a triad: the bank, the affinity group …

factors with the needs of customers is often weak. Segmentation by expected benefits and attitudes could enhance a bank’s …

Undergraduates constitute an attractive segment of customers for retail banks in many countries of the world, including …