As a result of recent global trends, high street retailers are under increasing pressure to sustain the low cost business model whilst at the same time fulfilling the needs of an increasingly demanding consumer. This paper examines customer expectations of product quality and customer...

Several methods and indicators are used to measure logistic performances; thus sometimes there are various values for the same performance. This paper starts examining the structure for a supply chain performance measurement according to the service quality requirements, and determines an...

The present demand of customers is not merely focusing on the product itself, but also on the process delivering it, as a source of value for the customers. As a result, delivering service quality is important in order to gain customer satisfaction. In the past five years, Islamic Bank in...

This paper assesses International Joint Venture (IJV) marketing performance in the Republic of Thailand, as opposed to general business performance. Furthermore, the paper develops an objective measure to assess IJV marketing performance and compares two different types of measures for measuring...

In attempting to devise customer satisfaction measures, there are a number of factors which can affect the interpretation of results - the nature of the customer, service provision, service quality and, for the public sector, the extent to which consumer sovereignty exists. It is the contention...

Compensation systems are an essential tool to link corporate goals such as customer orientation with individual and organisational performance. While some authors demonstrate the positive effects of incorporating nonfinancial measures into the compensation system empirically, companies have...

While inventories are necessary to absorb input and demand variations, a balance is needed between blocked capital in the inventories and the impact on production. The rising costs and risks of carrying various types of inventories have focused attention on their proper management and control....

Researchers have shown that there is a relationship between the retail environment and revenue in retail and service outlet stores, satisfaction and product selections and evaluations. A consumer's retail experience is affected by their emotional states, retail store attributes and parking...

Total quality management (TQM) ought to go beyond the traditional meaning of the quality of a product or service; it should include not only customer satisfaction, but also efficiency, productivity, quality of work life, commitment and loyalty within the organisation. It is also about more than...

The main objective of this study is to analyze the relationship between research impact and the structural properties of co-author networks. A new bibliographic source, Microsoft Academic Search, is introduced to test its suitability for bibliometric analyses. Citation counts and 500 one-step...