/methodology/approach – The Visitor Journey is a new approach to developing tourism strategies that is centred entirely around the visitor. It …. Originality/value – This paper outlines a new approach to developing tourism strategies and is of value to any organization with a … stake in the tourism industry.  …

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism … industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services …

Purpose This paper aims to review hospitality and tourism research on customer satisfaction (CS), service quality (SQ …) and customer value (CV) published in several established hospitality and tourism journals over the past 15-16 years. A … and tourism discipline. Design/methodology/approach This study reviewed 242 articles appearing in six selected hospitality …

The Tourism Studies Unit of the University of Guyana coordinated the 2003 World‐wide Hospitality and Tourism Trends … sustainable tourism in Guyana and Surinam. The complexities involved in developing a joint approach to the development of … sustainable tourism in a twin destination arrangement were discussed. The consensus of the roundtable was that commonalities …

From a closed country in which tourism was virtually unknown, China has become a major player in the international … tourism market since the country opened its doors to the outside world in 1978. Because of the constant increase in … international and domestic tourism in China, provincial tourism planning has become a widely discussed topic in recent years. Thus …

After achieving great success in developing international travel business, China’s tourism authorities, the local and … China’s domestic tourism business. By using a comparison approach, this study examines the current features of China …’s domestic tourism. Various aspects of China’s domestic tourism are analyzed and discussed in a way of comparison with the USA …

Much of tourism development is predicated on the successful working of organisations alignment in the form of … partnerships or “networks”. However, tourism networks have been relatively neglected as an area of academic study. This paper … presents findings of research focusing on international tourism networks and draws out learning points from the examination of …

, business news magazines, academic journals, internet, the Japan National Tourism Organization database and other sources …. While, for example, the Japan National Tourism Organisation ( JNTO) recorded 3.8 million foreign visitors in 2004, the …

participate in regional tourism activities related to wine, from the Spanish customer's point of view. Design … regarding intention to participate in wine tourism. These items have been taken from a review of the relevant literature. The … dimensions that could have an impact on participation in tourism activities related to wine are determined through a factor …

Purpose – The essence of tourism is the development and delivery of travel and visitation experiences. This paper aims … to provide a quantitative and qualitative assessment of articles in major tourism journals in order to enhance our … understanding of the tourism experience, with a special emphasis on the management issues associated with delivering these …