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Contemporary issues in events, festivals and destination management.
Van Niekerk, Mathilda - 2017
Cover -- EDITORIAL ADVISORY BOARD -- Contemporary issues in events, festivals and destination management -- Thematic trends in event management research -- Event innovation induced corporate branding -- "We've never measured it, but it brings in a lot of business" -- Sport mega-events and nation...
Persistent link: https://www.econbiz.de/10012684241
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Hospitality finance and managerial accounting research
Park, Kwangmin; (Shawn) Jang, SooCheong - In: International Journal of Contemporary Hospitality Management 26 (2014) 5, pp. 751-777
Purpose – The purpose of this study is to present a brief overview of hospitality finance/accounting (HFA) research and to propose the utility of interdisciplinary research in the HFA field. Design/methodology/approach – This study outlines HFA research and adds a brief summary of mainstream...
Persistent link: https://www.econbiz.de/10014765273
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Service quality research on China’s hospitality and tourism industry
Tsang, Nelson K. F.; Lee, Louisa Yee-Sum; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 27 (2015) 3, pp. 473-497
China’s hospitality and tourism industry. The study aims to identify the reasons for the lack of research on service quality … in China’s hospitality and tourism industry and the ignorance of the Chinese language literature in the field. Design … understand the research on service quality in the China hospitality and tourism industry.  …
Persistent link: https://www.econbiz.de/10014763707
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Lodging quality index (LQI): assessing customers’ perceptions of quality delivery
Getty, Juliet M.; Getty, Robert L. - In: International Journal of Contemporary Hospitality Management 15 (2003) 2, pp. 94-104
No matter how much effort is placed into producing quality service, the true test lies in the perception of customers. To assess this perception, lodging executives have only a few quantitative instruments available from which to choose, since the development of such scales is still in its...
Persistent link: https://www.econbiz.de/10014762578
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People and quality: the case of Delta Hotels
Pallet, William J.; Taylor, Wayne W.; Jayawardena, Chandana - In: International Journal of Contemporary Hospitality Management 15 (2003) 6, pp. 349-351
Analyses the concept of quality in the hotel industry. Emphasises that quality has to be a part of the culture of an organisation. Presents Delta Hotels in Canada as an exemplary case study in relation to people and quality initiatives. Delta has, over the years, built a good reputation and...
Persistent link: https://www.econbiz.de/10014762619
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How do supplier relationships contribute to success in conference and events management?
Ogden, Susan M.; McCorriston, Eileen - In: International Journal of Contemporary Hospitality Management 19 (2007) 4, pp. 319-327
Purpose – The aim of this paper is to report the findings from a survey of UK conference and event managers, which highlights the benefits that can accrue from supplier management within this sector. Design/methodology/approach – A survey of venue managers covering a cross‐section of venue...
Persistent link: https://www.econbiz.de/10014762830
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Quality Management in the Hospitality Industry: Part 1. Definition and Specification
Johns, Nick - In: International Journal of Contemporary Hospitality Management 4 (1992) 3
First of three review articles seeking to organize and summarize work on the definition and specification of quality in the hospitality industry – this one covers early work on quality definition and specification.
Persistent link: https://www.econbiz.de/10014763237
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Jersey’s Hotel Grading Scheme: An Idiosyncratic Approach
Callan, Roger J. - In: International Journal of Contemporary Hospitality Management 4 (1992) 3
Examines the development of the hotel grading scheme for the island of Jersey. A brief history of Jersey hotel grading leads to the need for a new scheme and why an independent route was taken rather than joining the mainland Tourist Board′s Crown scheme. An outline of the development and form...
Persistent link: https://www.econbiz.de/10014763240
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Supply chain quality management: an empirical study
Zhong, Jianlan; Ma, Yizhong; Tu, Yiliu; Li, Xia - In: International Journal of Contemporary Hospitality Management 28 (2016) 11, pp. 2446-2472
Purpose This paper aims to focus on supply chain quality (SCQ) in the hospitality industry in China, and to stress the importance of the synergy of quality management (QM) and supply chain management (SCM). The authors have investigated the relationship among QM practices, SCM practices, SCQ and...
Persistent link: https://www.econbiz.de/10014763962
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Organizational design, quality management and competitive advantage in hotels
Pereira-Moliner, Jorge; Pertusa-Ortega, Eva M.; Tarí, … - In: International Journal of Contemporary Hospitality Management 28 (2016) 4, pp. 762-784
Purpose The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach The study uses a partial least squares approach to test these relationships in...
Persistent link: https://www.econbiz.de/10014764987