model in real‐life situations. The research, reflected in this paper, comprises experiences from nine large organisations …

framework for TQM strategic dynamics. The model was applied to 57 case studies where a cross case analysis was used to guide the …

of this paper is to present a multi‐criteria optimisation model and methodology for the Pareto optimal assignment of … the purpose of Pareto assignment of component reliabilities in a system's design; and the use of the model and methodology … reliability to the components of a series‐parallel system in order to maximise its reliability. Design/methodology/approach – The …

SERVQUAL instrument (P‐C‐P attributes model) for measuring service quality. Provides a brief overview to service quality … highlighting some of the more pertinent and as yet unresolved issues. Discusses the validity of the new “P‐C‐P” attributes model as … quality of information services in Northern Ireland using this model. In brief, the P‐C‐P attributes (pivotal, core and …

develop underpinning theory. This paper describes a grounded theory research methodology for TQM, rather than the actual … theory and results. The methodology was applied to 19 organisations and to a longitudinal case study. The methodology makes a … developed and applied. Second, the methodology enabled the practitioners involved in the study to be critically reflective and …

, and describes methods which have been found to achieve the educational aims of giving understanding, confidence and …

. Outlines a methodology, with three major components, which designates eight processors to identify the unnatural pattern. The … and validation demonstrate that the methodology does a good job for two‐variable pattern recognition.  …