Purpose The purpose of this paper is to extend previous studies to a hybrid analysis of three business improvement practices of Lean, Six Sigma and Lean Six Sigma (LSS) within last two decades and identify the research gaps and focusses in more comprehensive and robust classification framework....

Purpose – The purpose of this paper is to examine the critical success factors of total quality management (TQM) implementation in the United Arab Emirates (UAE) banking sector. Design/methodology/approach – Empirical case studies were collected from 250 banks in UAE that have embarked on...

Purpose – Many organisations are operating in a dynamic competitive environment and experiencing increasing competition. As a result organisations in the service sector are continually seeking opportunities to remove waste and improve performance. Six sigma has been embraced by the service...

Purpose – The purpose of this paper is to examine the relationship between the successful deployment of Lean Six Sigma and a number of key explanatory variables that essentially comprise the competence of the organization, the competence of the deployment facilitator and the competence of the...

Purpose – The purpose of this paper is to investigate issues related to the application of Lean Six Sigma (L6σ) in a service industry. By adopting a case‐study approach this paper analytically explores the critical success factors that affect L6σ implementation. Design/methodology/approach...

Purpose – To examine the processes used by custodians of business excellence frameworks (BEFs) internationally to review and revise their frameworks, and to present the findings of a review of the design of the Australian business excellence framework (ABEF). Design/methodology/approach – A...

Purpose – This paper aims to identify important challenges to sustaining business excellence amongst award‐winning companies in Australia. Design/methodology/approach – Companies which had won Australian Business Excellence Awards were chosen as cases for this research since they had used...

Purpose The purpose of this paper is to describe differences among public and private, manufacturing and service and SMEs and large organisations regarding the outcome of quality management (QM) practices. Design/methodology/approach This study looks at the scores for different criteria (or...

Purpose – The aim of the study is to investigate and to understand the practice of implementing and operating the QMS in an organisational context, providing an analysis of the way ISO 9001:2000 was implemented and operated and focusing on identifying factors which have negatively or...

Purpose – The purpose of this paper is to try to identify the critical success factors and problems in ISO 9000 maintenance during the post‐certification period. Much of the published work on issues associated with ISO 9000 certification in the quality management journals focuses on how to...