Cover -- Editorial advisory board -- Guest editorial -- The representation of shopping in children's books -- Perception of young children of the ideal shopping experience -- Convenience stores and discretionary food consumption among young Tokyo consumers -- Exploring children's responses to...

This eBook contains 10 chapters covering a range of topics on sustainability in retailing. The first four chapters discuss sustainable products and brands, with chapters exploring social responsibility for retailers' private label brands, portfolios of sustainable labels, consumer responses to...

Illustrates how current use of Quality Function Deployment (QFD) continues to stretch the bounds of applications and techniques. The 'Best Practice' elements of each of the highlighted QFD applications are the elements that contribute to the flexibility and success of this tool

Cover -- Editorial advisory board -- Guest editorial -- Shopping for kids' luxury brands: young mothers'identity quest in retail spaces -- Doing it for the kids: the role of sustainability in family consumption -- Children's experiences and parents' perceptions of retailers' mobile applications...

Whilst the Internet is already exerting a considerable impact upon society, in general, it is in the arena of trade and commerce that the Internet's most significant influence has been witnessed. As global competition intensifies, an organization's effective operational performance, and...

There is an argument that the channel of distribution reflects the economic development of a country. China is a developing country. When supermarket technology was introduced to China in 1981, supermarkets were mainly serving visitors from overseas. When the economic environment improved during...

In the 1990s many companies have acknowledged the critical importance of being customer‐oriented. However, as retailers contemplate the higher costs and higher revenues of increased customer service levels, they need to understand the relative importance to consumers of various aspects of...

Retailers are using the term retail theatre (theater) to imply a service offer that is different and special. An important component of the offer is an increased opportunity for consumers to interact and participate within the overall experience. This article compares consumer participation in...

Explores the concept of viewing retail customers as partial employees. When retailers provide services to customers, they tend to rely solely on store employees, missing out on a hidden asset, their customers. When shopping, customers perform two roles: in‐role; and extra‐role. The former...

The consequences of employee theft have a profound impact on employers, employees, consumers, and society. Estimates of employee theft range from $40 to $400 billion a year in the USA alone. Although identifying employee theft is difficult, certain behavioral‐based studies have been able to...