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Retail event satisfaction measurement model : an Indian context
Hemalatha, M.; Sivakumar, V. J. - In: International journal of Indian culture and business … 2 (2009) 6, pp. 654-669
Persistent link: https://www.econbiz.de/10003953025
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Flexible approach to satisfaction index : an Indian case study of health drink sector
Ali, Sadia Samar; Ahmad, Faizan - In: International journal of Indian culture and business … 3 (2010) 3, pp. 260-284
Persistent link: https://www.econbiz.de/10003982917
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Customer experience management through emotional connection : an Indian perspective
Mahapatra, Sabita; Mahapatra, Siba Sankar - In: International journal of Indian culture and business … 3 (2010) 3, pp. 323-332
Persistent link: https://www.econbiz.de/10003982932
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Gap analysis : an approach towards meaningful service delivery for improved customer satisfaction by banks in North India
Dixit, Saumya; Vaish, Anurika; Venkatesan, S. - In: International journal of Indian culture and business … 4 (2011) 6, pp. 685-697
Persistent link: https://www.econbiz.de/10009377762
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Linking perceived service quality dimensions, customer satisfaction and perceived vlue with behavioural intentions in Indian retail banking : an SEM study
Gera, Rajat; Sebastian, V. J. - In: International journal of Indian culture and business … 5 (2012) 6, pp. 667-695
Persistent link: https://www.econbiz.de/10009630136
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An empirical assessment of retail service quality in India
Gopalan, Rema; Sreekumar - In: International journal of Indian culture and business … 7 (2013) 2, pp. 240-260
Persistent link: https://www.econbiz.de/10009784114
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Consumer behaviour, customer satisfaction vis-a-vis brand performance : an empirical study of dairy food supply chain in India
Mishra, Pramod Kumar; Raja Shekhar, B. - In: International journal of Indian culture and business … 7 (2013) 3, pp. 399-412
Persistent link: https://www.econbiz.de/10010253566
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Investigating distribution practices of Banarasi silk industry : an empirical study
Rai, Alok Kumar; Srivastava, Medha - In: International journal of Indian culture and business … 10 (2015) 2, pp. 213-229
Persistent link: https://www.econbiz.de/10011511115
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Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy
Pandey, Shivendra Kumar - In: International journal of Indian culture and business … 11 (2015) 1, pp. 112-127
Persistent link: https://www.econbiz.de/10011588349
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Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar; Gupta, Parmarth; Gupta, Himanshu - In: International journal of Indian culture and business … 11 (2015) 4, pp. 405-421
Persistent link: https://www.econbiz.de/10011588615